Can I get a refund if I cancel my order?

Visa Refund

You will receive a full refund if you cancel your order before we upload your data to the immigration system.

However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case.

Extension

If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started).

If we already started the extension process, no refund is possible anymore.