Refund Policy

Is it possible to receive a refund for my order?

Yes, we try to refund whenever possible. Keep reading to find out under what circumstances we are able to refund.

If you cancel your order before we have uploaded your data to immigration system

If you cancel your order before we have uploaded your data to the immigration system, we offer you a full refund. Refunds will be processed within 2 working days.

If you cancel your order after we have uploaded your data to immigration system​

If you cancel your order after we have uploaded your data to the immigration system, we won’t be able to offer any refund.

Will I receive a refund if my visa application gets rejected?

So far we have not yet had a case where the visa has been rejected. As long as the requirements are met, your visa should be approved. In case we made a mistake when uploading your data and documents to the immigration system or we didn’t check your provided details properly and therefore the application gets rejected, we will re-upload the application at our own expense and you will still receive your visa. In case the reason for rejection is, that you are blacklisted due to previous violations of Indonesian laws, we will not be able to refund your payment.