Refund Policy
Our aim is to provide the most customer friendly refunding policy of all visa agencies. Therefore, we try to refund whenever possible. Please understand that we cannot refund in all cases. Please read below to learn more about the details.
Will I receive a full refund if I cancel my order?
Yes, if you cancel your order before we have uploaded your data to the immigration system, we offer you a full refund. Refunds will usually be processed within 2 working days.
If you cancel your order after we have uploaded your data to the immigration system, we won’t be able to offer any refund.
Will I receive a refund if my visa application gets rejected?
Yes, if we made a mistake and therefore the application gets rejected, we will refund. So far we have not yet had a case where the visa has been rejected. As long as the requirements are met, your visa should be approved. Usually, we will re-upload the application at our own expense and you will still receive your visa. However, if you decide to get a refund instead, that is also fine.
In case the reason for rejection is, that you are blacklisted due to previous violations of Indonesian laws, we will not be able to refund your payment. So far we haven’t had any blacklist case in all those years.
In short: if we made a mistake by not properly checking your documents, we will refund if a refund is requested. If it gets rejected because you are blacklisted in Indonesia, we are not able to refund.
Will I receive a refund if my entry is denied at immigration borders?
If the reason for entry denial is not related to the visa, we usually don’t refund. Here are common reasons that cause issues upon entering Indonesia:
- The passport is no longer valid for 6 months
- No empty page in the passport
- No return flight / onward ticket
- The hotel address has changed and is different than when applying for a visa (we recommend making a fully refundable booking on booking.com if you haven’t booked your accommodation yet when you apply for the visa)
- Not a regular passport. Immigration officers can cause problems for people entering with temporary passports or refugee passports. Please call us when you have issues and we try to sort them out for you.
Will I receive a refund if my entry is denied by the airline at check-in?
If your airline is denying your check-in and the reason is not related to the visa, we usually don’t refund. Please call us if you are not able to sort out the issue with the airline by yourself. A common issue is a missing return flight or onward ticket. Some airlines are not up to date about the passport requirements for Indonesia. If they don’t accept your passport together with the visa you received from us, please call us and we will talk to the airline.
When will I receive my refund?
We try to refund you as soon as possible (usually within 2 working days). However, some banks or credit cards require more time to credit the amount in your account.
Where will I receive my refund?
We will pay back to the bank account, credit card, or online wallet where you sent the money.
If you paid by PayPal, we will automatically refund the amount to your PayPal account. If you paid by credit card, the money will go back to your card. If you paid by bank transfer, we will ask you for the exact bank details.
