When is the best time to activate my eSIM?
We recommend to activate the eSIM a few hours before your flight to Indonesia.
Read moreFAQ Category: General
General FAQ
How do I activate my eSIM?
Open your phone’s camera. Scan the QR code from the email or enter the activation code manually. Follow the on-screen instructions of your smartphone.
Read moreWhen does the validity period of my eSIM start?
As soon as your phone is connected to the Indonesia mobile network the eSIM validity starts. The validity is 30 or 90 days.
Read moreI haven’t received an email with my eSIM. What should I do?
Please check your spam folder and add [email protected] to your address book. If the email isn’t in your spam folder, please contact us via live chat in the…
Read moreWhen do I receive the eSIM?
You receive your eSIM within 2-3 minutes after the payment via email.
Read moreWhich devices are compatible with the eSIM?
Our eSIM works with all eSIM-enabled devices (e. g. iPhone XS or newer, Samsung Galaxy S20+, Google Pixel, etc.). In case you are unsure: To find out if…
Read moreCan I install the eSIM before my trip?
Yes, you can activate it before you leave. The validity period starts only once you connect to an Indonesian network.
Read moreCan I share mobile data with my eSIM?
Yes, you can share your internet connection with other devices.
Read moreCan I test my eSIM before departure?
You can install the eSIM before your trip, but it will only connect once you are in Indonesia. This means you can’t test the connection abroad — but…
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