Does the eSIM work on Indonesian islands (e.g. Bali, Lombok, Gili)?
Yes, the eSIM works throughout Indonesia, including Bali, Lombok, Java, Gili, Flores, and more. Internet speed depends on the local network coverage.
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FAQ Category: General
General FAQ
Do I need to cancel my eSIM?
No, you don’t need to cancel anything. Your eSIM automatically expires when either: the validity period ends, or your data volume is used up. There are no extra…
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How long do I have to activate the eSIM?
You can activate your eSIM anytime after purchase. The validity period only starts once you connect to an Indonesian network. Important: You have to activate the eSIM within…
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What happens if I use up my data volume?
Your connection will stop once the data is used up. You can then simply purchase a new eSIM.
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What happens if I reset my phone or delete the eSIM?
If you delete the eSIM or reset your device, it cannot be restored. You’ll need to purchase a new eSIM.
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Can I install or transfer the eSIM to multiple devices?
No, each eSIM can only be installed once and is tied to the first device it’s activated on.
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Can I make calls or send SMS with my eSIM?
Our eSIM is data-only, but you can use apps like WhatsApp, FaceTime, or Telegram for calls and messages.
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What are the entry requirements for Indonesia?
Here are the current entry requirements for entering Indonesia (including Bali): 1. Passport (very important) To enter Indonesia, you need a passport. Your passport must be valid for…
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What is the main difference between Permata, CIMB Niaga, and Bank Mega?
CIMB Niaga offers a soft token (approval via mobile app) while Permata and Bank Mega only offer a Hard Token.
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