Which devices are compatible with the eSIM?
Our eSIM works with all eSIM-enabled devices (e. g. iPhone XS or newer, Samsung Galaxy S20+, Google Pixel, etc.). In case you are unsure: To find out if…
Read more
FAQ Category: General
General FAQ
Can I install the eSIM before my trip?
Yes, you can activate it before you leave. The validity period starts only once you connect to an Indonesian network.
Read more
I haven’t received an email with my eSIM. What should I do?
Please check your spam folder and add [email protected] to your address book. If the email isn’t in your spam folder, please contact us via live chat in the…
Read more
Can I share mobile data with my eSIM?
Yes, you can share your internet connection with other devices.
Read more
Can I test my eSIM before departure?
You can install the eSIM before your trip, but it will only connect once you are in Indonesia. This means you can’t test the connection abroad — but…
Read more
Does the eSIM work on Indonesian islands (e.g. Bali, Lombok, Gili)?
Yes, the eSIM works throughout Indonesia, including Bali, Lombok, Java, Gili, Flores, and more. Internet speed depends on the local network coverage.
Read more
Do I need to cancel my eSIM?
No, you don’t need to cancel anything. Your eSIM automatically expires when either: the validity period ends, or your data volume is used up. There are no extra…
Read more
How long do I have to activate the eSIM?
You can activate your eSIM anytime after purchase. The validity period only starts once you connect to an Indonesian network. Important: You have to activate the eSIM within…
Read more
What happens if I use up my data volume?
Your connection will stop once the data is used up. You can then simply purchase a new eSIM.
Read more
English 
Bahasa Indonesia 
Español 
Italiano 
Français 
日本語 
Nederlands 
繁體中文 
한국어 
Norsk bokmål 
Svenska 
Dansk 
Türkçe 
Polski 
香港中文 
简体中文 
Українська 
Русский 
Bahasa Melayu 
