Yes, you can purchase multiple visas in one order. Just place all visas (can be the same visa type or different) in the shopping cart and proceed to checkout.

If you don’t have all the documents together when you apply, it is not a problem. Simply send the missing documents via WhatsApp or via email once you have them. You will get the contact details via email after placing the order (please also check your spam).

It is important to know that we can only submit your application once we have received all the required documents and payment from you.

Changing immigration status or applying for different types of visas while in Indonesia may be possible but requires adherence to specific procedures and approval from immigration authorities.

No, the visa application will be done online. We only need scans/pictures of your documents. We just need the required documents as scan/picture via our application form.

The completion of the Arrival Card (which includes the customs declaration and health form) is mandatory for all travelers entering Indonesia. This form can be filled out up to 3 days (72 hours) before your time of arrival.

It is also possible to complete this form at the airport in Indonesia. You may have to expect a waiting time.

We have not yet had a case where a visa application was rejected. As long as the visa-related requirements are met, the visa should be granted.

Reason for rejection would be, for example, if the customer has been entered into the Indonesian blacklist due to violations of Indonesian law or because there is an outstanding international arrest warrant on the customer.

Failure to submit the customs declaration in your Indonesia arrival card can result in delays, fines, or confiscation of undeclared items. It’s essential to complete the declaration accurately to ensure a smooth entry into Indonesia.

If you have not filled out the form before your trip, you can still fill it out at the airport in Indonesia. However, due to time constraints, we would recommend filling out the form before your trip.

You can submit the required documents later via WhatsApp or email. Keep in mind that we can only proceed once we receive all the required documents and your payment.

If you overstay your visa, you have to pay 1,000,000 IDR (about 65 USD) per day per person in cash. You should plan about 20-30 minutes extra at the airport.

All e-visas can be issued a maximum of 90 days before entry.

Once the visa has been issued, you have 90 days to enter Indonesia. If you do not arrive within 90 days, the visa loses its validity.

Once you have entered Indonesia, the initial visa validity starts.

Once your visa is approved, you have 90 days to enter Indonesia. This means you should not apply for your visa more than three months before your trip. For example, if you plan to visit Bali in mid-April, you should not apply for your visa before mid- or end of January. Please note the visa processing time so that we can issue your visa on time!

Please contact us if you have any questions. Depending on availability, we can also issue various visas more quickly.

You have to place your order first. After the purchase, you will receive a digital form where you have to enter personal data and documents. If you do not want to submit the form now, you can also find the form in your email inbox (please also check your spam).

Yes, this is possible as long as the QR code on the form has not yet been scanned.

If you applied independently, simply fill out the Arrival Card completely again.

If you book through us, you can notify us of any changes up to 4 days before entry.

It is important that you present the QR code with the correct information when entering Indonesia.

These are the entry requirements for Indonesia and Bali:

Passport (important)

To enter Bali, you need a passport or a travel document (temporary passport or emergency passport). The passport must be valid for at least 6 months at the time of entry into Bali or at the time of visa extension. Without a valid passport, you cannot enter the country.

Visa

You need a visa to enter Bali. For shorter trips, you can buy this directly at the airport, but we recommend applying for your visa in advance, as it will save you time upon arrival.

Outbound ticket

When checking in for your flight to Bali, you may be asked to provide proof of a return or onward ticket from Indonesia. If you cannot present an outbound ticket, you will be denied entry.

All Indonesia Arrival Card

Since September 1, 2025, the All Indonesia Arrival Card has been introduced. This digital arrival card replaces the previous customs and health declaration forms. You can add the Arrival Card when booking with us, or alternatively, you can fill it out yourself, no earlier than 72 hours before arrival in Indonesia.

Love Bali Tourist Tax (for Bali only)

A tourism levy has been introduced for Bali. The fee is approximately 9 euros (150,000 IDR). You can pay the tax online in advance via this website, but credit card payments often fail. The tax can also be paid directly at the airport.

Yes, you can start the Retirement KITAS application inside or outside of Indonesia. The application process will be online.

No, since July 3rd 2023, vaccination proof against COVID-19 is no longer required in order to apply for a visa for Indonesia. Other vaccinations are also not required for the visa or entry to Indonesia.

Yes, every person traveling to Indonesia needs a visa. There are no exceptions – not even for children or senior citizens.

In case you are not sure about the correct type of visa: On our homepage you will find a visa finder that will tell you within a few seconds which visa is best for you and your fellow travelers.

No, the retirement KITAS/KITAP is a multiple-entry visa, which means you can enter and exit Indonesia as often as you like during the validity period.

The visa is sent by us as a PDF file with a QR code to your email or WhatsApp when requested. Normally, the visa is connected to your passport and you do not need the printed document. But to be on the safe side, we recommend printing the document.

It takes about 2 months from submitting the applications to receiving the retirement KITAS. The processing time is not guaranteed.

Currently, the retirement KITAS is only valid for one (1) year at a time. But it is possible to extend the visa 5 times for one year each.

The minimum age for the Retirement KITAS is 60 years.

There is no need to leave your passport at the Immigration office!

But: If your passport is at the immigration office for any reason, you can still fly. You will need a scan of your passport and a letter from immigration. We can send you this letter. Please contact the responsible colleague.

There is no need to leave your passport at the Immigration office!

But: If your passport is at the immigration office for any reason, you can still move around freely in Bali. To be on the safe side, have a scan of your passport printed out or as a picture on your smartphone.

There is no need to leave your passport at the immigration. As long as your visa extension process has not expired before submission to immigration, you will not incur any overstay fees.

Yes, you should definitely wear closed shoes, long trousers and a top that covers your shoulders. There have been people who have been rejected at Immigration because they were not dressed appropriately.

We offer several payment options like Apple Pay, Google Pay, PayPal, and bank transfers (for amounts over 2,000,000 IDR). You’ll always have an easy way to pay.

You have to pay before we issue your visa. Sometimes there may be delays in the delivery of the payment link. If you do not receive a payment link from us after some time, please contact our support team.

You can pay for our visa services in the following currencies:

• AUD (Australian Dollars)

• BRL (Brazilian Real)

• CAD (Canadian Dollars)

• CHF (Swiss Francs)

• CNY (Chinese Yuan)

• CZK (Czech Koruna)

• DKK (Danish Krone)

• EUR (Euros)

• GBP (British Pounds)

• HKD (Hong Kong Dollars)

• IDR (Indonesian Rupiah)

• INR (Indian Rupees)

• JPY (Japanese Yen)

• MXN (Mexican Pesos)

• MYR (Malaysian Ringgit)

• NOK (Norwegian Krone)

• NZD (New Zealand Dollars)

• PHP (Philippine Pesos)

• PLN (Polish Zloty)

• RON (Romanian Leu)

• SEK (Swedish Krona)

• SGD (Singapore Dollars)

• THB (Thai Baht)

• TRY (Turkish Lira)

• TWD (Taiwanese Dollar)

• USD (United States Dollars)

Keep in mind that we require the payment before we can submit your application to immigration because we have to pay the fee when submitting your application.

You have the option to pay directly at checkout by debit/credit card, PayPal or several other payment options. You can also choose bank transfer.

For bank transfers, it takes a few days until we see your transfer in our account. You are welcome to send us the receipt or a screenshot of the transfer so that we can start the process more quickly.