Yes, you can purchase multiple visas in one order. Just place all visas (can be the same visa type or different) in the shopping cart and proceed to checkout.

If you don’t have all the documents together when you apply, it is not a problem. Simply send the missing documents via WhatsApp or via email once you have them. You will get the contact details via email after placing the order (please also check your spam).

It is important to know that we can only submit your application once we have received all the required documents and payment from you.

No, the visa application will be done online. We only need scans/pictures of your documents. We just need the required documents as scan/picture via our application form.

The completion of the Arrival Card (which includes the customs declaration and health form) is mandatory for all travelers entering Indonesia. This form can be filled out up to 3 days (72 hours) before your time of arrival.

It is also possible to complete this form at the airport in Indonesia. You may have to expect a waiting time.

To apply for a visa to Indonesia, the passport must be valid for at least 6 months on the date of your arrival. For the extension, your passport needs to be valid for at least 6 months as well!

For visas that are valid for a longer period (1 year +), 18 months or more may be required. You can read the details under the requirements section of every visa.

Those entering Indonesia with a (replacement) travel document need 12 months of validity when entering, along with a residence permit.

We have not yet had a case where a visa application was rejected. As long as the visa-related requirements are met, the visa should be granted.

Reason for rejection would be, for example, if the customer has been entered into the Indonesian blacklist due to violations of Indonesian law or because there is an outstanding international arrest warrant on the customer.

Failure to submit the customs declaration in your Indonesia arrival card can result in delays, fines, or confiscation of undeclared items. It’s essential to complete the declaration accurately to ensure a smooth entry into Indonesia.

If you have not filled out the form before your trip, you can still fill it out at the airport in Indonesia. However, due to time constraints, we would recommend filling out the form before your trip.

You can submit the required documents later via WhatsApp or email. Keep in mind that we can only proceed once we receive all the required documents and your payment.

If you overstay your visa, you have to pay 1,000,000 IDR (about 65 USD) per day per person in cash. You should plan about 20-30 minutes extra at the airport.

All e-visas can be issued a maximum of 90 days before entry.

Once the visa has been issued, you have 90 days to enter Indonesia. If you do not arrive within 90 days, the visa loses its validity.

Once you have entered Indonesia, the initial visa validity starts.

Once your visa is approved, you have 90 days to enter Indonesia. This means you should not apply for your visa more than three months before your trip. For example, if you plan to visit Bali in mid-April, you should not apply for your visa before mid- or end of January. Please note the visa processing time so that we can issue your visa on time!

Please contact us if you have any questions. Depending on availability, we can also issue various visas more quickly.

You have to place your order first. After the purchase, you will receive a digital form where you have to enter personal data and documents. If you do not want to submit the form now, you can also find the form in your email inbox (please also check your spam).

According to Indonesian immigration regulations, passport holders of all countries are eligible for the visas, except the following countries: Kosovo, Bangladesh and Yemen. You can check your eligibility here.

Additionally, we are not able to process so-called Calling Visas for passport holders of the following countries: Afghanistan, Israel, Liberia, Nigeria, North Korea and Somalia.

Yes, this is possible as long as the QR code on the form has not yet been scanned.

If you applied independently, simply fill out the Arrival Card completely again.

If you book through us, you can notify us of any changes up to 4 days before entry.

It is important that you present the QR code with the correct information when entering Indonesia.

These are the entry requirements for Indonesia and Bali:

Passport (important)

To enter Bali, you need a passport or a travel document (temporary passport or emergency passport). The passport must be valid for at least 6 months at the time of entry into Bali or at the time of visa extension. Without a valid passport, you cannot enter the country.

Visa

You need a visa to enter Bali. For shorter trips, you can buy this directly at the airport, but we recommend applying for your visa in advance, as it will save you time upon arrival.

Outbound ticket

When checking in for your flight to Bali, you may be asked to provide proof of a return or onward ticket from Indonesia. If you cannot present an outbound ticket, you will be denied entry.

All Indonesia Arrival Card

Since September 1, 2025, the All Indonesia Arrival Card has been introduced. This digital arrival card replaces the previous customs and health declaration forms. You can add the Arrival Card when booking with us, or alternatively, you can fill it out yourself, no earlier than 72 hours before arrival in Indonesia.

Love Bali Tourist Tax (for Bali only)

A tourism levy has been introduced for Bali. The fee is approximately 9 euros (150,000 IDR). You can pay the tax online in advance via this website, but credit card payments often fail. The tax can also be paid directly at the airport.

No, since July 3rd 2023, vaccination proof against COVID-19 is no longer required in order to apply for a visa for Indonesia. Other vaccinations are also not required for the visa or entry to Indonesia.

Yes, every person traveling to Indonesia needs a visa. There are no exceptions – not even for children or senior citizens.

In case you are not sure about the correct type of visa: On our homepage you will find a visa finder that will tell you within a few seconds which visa is best for you and your fellow travelers.

No, the only advantage is that you only have to make one booking/payment if you book everything together directly.

If there’s only an underaged person applying for the visa, then it is fine to provide father’s/mother’s bank statement and proof that they are the parent. If you have your own bank account with more than 2000 USD  or equivalent you can use this as well.

The visa is sent by us as a PDF file with a QR code to your email or WhatsApp when requested. Normally, the visa is connected to your passport and you do not need the printed document. But to be on the safe side, we recommend printing the document.

The regular processing time for all C-visas is up to 14 working days. We also offer a faster processing time of 5 working days on our website.

All extensions have been priced at the price of a regular extension. If you require an express extension, you can contact us.

e-Visa on Arrival

The e-Visa on Arrival can be extended by yourself. For the extension, at least one visit at the immigration office is required.

Single-Entry Visa (C1, C2, C6, …), Multiple-Entry Visa (D1, D2, D12) and KITAS

Unfortunately, it is not possible to extend these visas by yourself because you need a sponsor for the extension. We as a visa agency, can be your sponsor. For the extension(s) is a personal visit at the immigration office is required.

There is no online extension anymore. For the extension, at least one visit to the Immigration is required to take photos and fingerprints.

There is no need to leave your passport at the Immigration office!

But: If your passport is at the immigration office for any reason, you can still fly. You will need a scan of your passport and a letter from immigration. We can send you this letter. Please contact the responsible colleague.

There is no need to leave your passport at the Immigration office!

But: If your passport is at the immigration office for any reason, you can still move around freely in Bali. To be on the safe side, have a scan of your passport printed out or as a picture on your smartphone.

Yes, for all extensions, one (1) personal visit at the nearest immigration office in Indonesia is required.

There is no online extension anymore. For the extension, we only need scans/photos of your documents and personal information. A personal appointment at our office is not necessary and we do not need your physical passport.

Once we submit your data to the Immigration, you will get an appointment at the Immigration to take photos and fingerprints.

You can extend the C-visas (C1, C2, C3, C4, C6, C9, C22) and D-visas (D1, D2) two (2) times for 60 days each. This means you can stay up to 180 days. You should start the application at least 10 days before your visa expires. You can also apply earlier, but we can only proceed about 14-10 days prior to the expiration date.

To extend your visa, please purchase the visa extension on our website (if not already done). After the payment, you have to submit your data/documents in our form. We will check your data and get back to you as soon as possible.

For the extension with a visa agency, one personal visit to the Immigration office is required.

To apply for the visa extension, the passport must still be valid for at least 6 months UPON EXTENSION. For some visas, it might be even longer. Please check the requirements section of the relevant visa type.

Since June 2025, there is no online extension anymore. For all extensions, at least one (1) visit to the immigration office is required.

There is no passport pick-up/drop-off needed anymore. The extension application is still online and we only need scans/photos of your documents. You just have to verify your extension with a personal visit at the Immigration office and get pictures and fingerprints taken.

You take your passport with you to immigration and after the appointment you take your passport back with you.

There is no need to leave your passport at the immigration. As long as your visa extension process has not expired before submission to immigration, you will not incur any overstay fees.

There is no need to give the passport to the Immigration for the extension. The extension will be applied online and you will go to immigration with your passport. When the appointment is finished, you take your passport straight back with you.

In general, yes. The location of the responsible Immigration office depends on your address.

We are able to help in these locations:

• Bali (Jimbaran – Soutg-Bali oder Singaraja – North-Bali),

• in Jakarta (Tanjung Priok or Depok ),

• in Lombok (Mataram),

• in Java (Yogyakarta, Middle Java; Tasik Malaya, West Java; Jember und Surabaya, East Java),

• in Bima, Maumere (NTT)

• oder Sorong (Raja Ampat Papua)

If you are staying in a different location, please send us a message and we will check if we can help you!

If you apply for your visa extension with us, this is the process. We help you to schedule the appointment for you at the right office, help with questions, uncertainties, or technical issues in the online system, and we speak Bahasa Indonesia and know how to handle common problems with immigration. With us, there is no risk of missing steps or making mistakes that could delay or reject your application.

These are the steps for the extension:
​

1. Submit Documents to us

   • Purchase the relevant service.

   • Submit the application form with:

     • Your data like: passport biodata page, current visa, return/reservation ticket

     • Personal information
       ​

2. Make Payment

   • Make the payment via the payment options offered.
     ​

3. Wait for Appointment Schedule

   • Normally, the personal visit is about 2-3 working days after we start your online extension.

   • We will arrange your visit (1 visit is required) to the Immigration office for:

     • Biometrics (photo and occasionally fingerprints)

     • Brief interview

     • Data verification

   • We can also help you get your preferred appointment date (if possible).

4. Important Information

   • We will give you all the required details for your personal visit to the Immigration office.

   • You have to bring your passport to the immigration office.

   • You take your passport back with you once the appointment is completed.
     ​

5. Visa Processed

   • You’ll receive your extended stay permit (ITK) through us once the visa extension is ready.

Please note that the earliest time to start the visa extension online is 14 days before your current visa expires.

This is the extension process for your visa. If you want to save effort and get help from professionals, we’re happy to assist you with your visa extension – it makes everything much easier and reduces your workload during your holiday.

1. Check your visa

   • Is it extendable?

   • Do I need a sponsor?

2. Apply online

   • evisa.imigrasi.go.id → “Extend My Visa”.

3. Upload documents

   • Passport photo page, profile photo, flight ticket, address + postal code.

   • Important: the address determines which Immigration Office will handle your case.

4. Pay the fee

   • Online via credit card.

5. Wait

   • Status: “Waiting Verification” → later “Pending”.

6. Receive appointment

   • Immigration Office, date, time.

7. Prepare for the appointment

   • Bring your passport + appointment confirmation, dress appropriately.

8. At the appointment

   • Check in at reception.

   • Get your waiting ticket and wait to be called.

   • Complete biometrics (photo, fingerprints, questions).

9. After the appointment

   • Take your passport back. Processing takes a few days.

10. Done

    • The final decision (approved or rejected) will arrive by email within a few days.

If you apply on your own, you have to complete the first steps online. You will then receive an email with further information. These are the most important information for the next steps:

1. Appointment Info

   • The email will tell you:

     • Immigration office location

     • Date & time of your appointment for biometrics (and maybe a short interview)
       ​

2. Prepare for Appointment

   • Dress appropriately (it’s a government office)

   • Screenshot/print your appointment notice

   • Bring your passport with you
     ​

3. Go to the Immigration Office

   • Show the appointment at the reception counter

   • Get your numbered waiting ticket
     

4. Wait & Proceed When Called

   • When your number is called:

     • Go to the assigned desk

     • Show your waiting ticket + extension application on your phone

     • Show you passport

     • Have your biometrics taken and may answer a few polite questions
       ​

5. Leave and Wait for Results

   • You will take your passport back home with you

   • Once done, leave the office and wait for your application to be processed within a few days

You will receive the update via email.

We always try to schedule the appointments so that you have as little waiting time as possible. This means that everything can be completed within 30 minutes. However, we cannot always fully anticipate the workload at the Immigration office and there may be longer waiting times.

Yes, you should definitely wear closed shoes, long trousers and a top that covers your shoulders. There have been people who have been rejected at Immigration because they were not dressed appropriately.

There is no online extension anymore. You do not have to visit our visa agency office, but you have to visit the immigration office once for verification of your data.

For the appointment to the immigration office you have to organize the transfer by scooter/car/taxi by yourself. We will let you know the date as soon as immigration schedules it.

We offer several payment options like Apple Pay, Google Pay, PayPal, and bank transfers (for amounts over 2,000,000 IDR). You’ll always have an easy way to pay.

You have to pay before we issue your visa. Sometimes there may be delays in the delivery of the payment link. If you do not receive a payment link from us after some time, please contact our support team.

You can pay for our visa services in the following currencies:

• AUD (Australian Dollars)

• BRL (Brazilian Real)

• CAD (Canadian Dollars)

• CHF (Swiss Francs)

• CNY (Chinese Yuan)

• CZK (Czech Koruna)

• DKK (Danish Krone)

• EUR (Euros)

• GBP (British Pounds)

• HKD (Hong Kong Dollars)

• IDR (Indonesian Rupiah)

• INR (Indian Rupees)

• JPY (Japanese Yen)

• MXN (Mexican Pesos)

• MYR (Malaysian Ringgit)

• NOK (Norwegian Krone)

• NZD (New Zealand Dollars)

• PHP (Philippine Pesos)

• PLN (Polish Zloty)

• RON (Romanian Leu)

• SEK (Swedish Krona)

• SGD (Singapore Dollars)

• THB (Thai Baht)

• TRY (Turkish Lira)

• TWD (Taiwanese Dollar)

• USD (United States Dollars)

Keep in mind that we require the payment before we can submit your application to immigration because we have to pay the fee when submitting your application.

You have the option to pay directly at checkout by debit/credit card, PayPal or several other payment options. You can also choose bank transfer.

For bank transfers, it takes a few days until we see your transfer in our account. You are welcome to send us the receipt or a screenshot of the transfer so that we can start the process more quickly.