What’s the e-visa fix waiting verification success rate?
Over 98% of our clients see their stalled e-Visa approved within our target timeframe. In the rare event we cannot secure an approval, we’ll refund your service fee…
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FAQ Category: General
General FAQ
How long does it take to resolve a stuck application?
Most cases are cleared within 1-2 business days after we initiate the process. Exact timing depends on the specific hold-up in your file, but even in complex scenarios,…
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How will I receive updates regarding my stuck visa application?
We provide real-time status reports via your preferred channel: WhatsApp, email, or both. Every time we communicate with immigration or receive a change in your application, you’ll get…
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Do you handle corrections or cancellations if I made a mistake?
Yes. If you’ve entered incorrect details or need to cancel an application, we’ll guide you through the official correction or withdrawal process and resubmit on your behalf to…
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When is the best time to activate my eSIM?
We recommend to activate the eSIM a few hours before your flight to Indonesia.
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How do I activate my eSIM?
Open your phone’s camera. Scan the QR code from the email or enter the activation code manually. Follow the on-screen instructions of your smartphone.
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When does the validity period of my eSIM start?
As soon as your phone is connected to the Indonesia mobile network the eSIM validity starts. The validity is 30 or 90 days.
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Can I top up my data volume?
Currently, top-ups are not available. You can simply purchase a new eSIM anytime on our website.
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I haven’t received an email with my eSIM. What should I do?
Please check your spam folder and add [email protected] to your address book. If the email isn’t in your spam folder, please contact us via live chat in the…
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