If you don’t have all the documents together when you apply, it is not a problem. Simply send the missing documents via WhatsApp or via email once you have them. You will get the contact details via email after placing the order (please also check your spam).

It is important to know that we can only submit your application once we have received all the required documents and payment from you.

To apply for a visa to Indonesia, the passport must be valid for at least 6 months on the date of your arrival. For the extension, your passport needs to be valid for at least 6 months as well!

For visas that are valid for a longer period (1 year +), 18 months or more may be required. You can read the details under the requirements section of every visa.

Those entering Indonesia with a (replacement) travel document need 12 months of validity when entering, along with a residence permit.

You can submit the required documents later via WhatsApp or email. Keep in mind that we can only proceed once we receive all the required documents and your payment.

If you overstay your visa, you have to pay 1,000,000 IDR (about 65 USD) per day per person in cash. You should plan about 20-30 minutes extra at the airport.

You have to place your order first. After the purchase, you will receive a digital form where you have to enter personal data and documents. If you do not want to submit the form now, you can also find the form in your email inbox (please also check your spam).

e-Visa on Arrival

The e-Visa on Arrival can be extended by yourself. For the extension, at least one visit at the immigration office is required.

Single-Entry Visa (C1, C2, C6, …), Multiple-Entry Visa (D1, D2, D12) and KITAS

Unfortunately, it is not possible to extend these visas by yourself because you need a sponsor for the extension. We as a visa agency, can be your sponsor. For the extension(s) is a personal visit at the immigration office is required.

There is no online extension anymore. For the extension, at least one visit to the Immigration is required to take photos and fingerprints.

There is no need to leave your passport at the Immigration office!

But: If your passport is at the immigration office for any reason, you can still fly. You will need a scan of your passport and a letter from immigration. We can send you this letter. Please contact the responsible colleague.

There is no need to leave your passport at the Immigration office!

But: If your passport is at the immigration office for any reason, you can still move around freely in Bali. To be on the safe side, have a scan of your passport printed out or as a picture on your smartphone.

Yes, for all extensions, one (1) personal visit at the nearest immigration office in Indonesia is required.

There is no online extension anymore. For the extension, we only need scans/photos of your documents and personal information. A personal appointment at our office is not necessary and we do not need your physical passport.

Once we submit your data to the Immigration, you will get an appointment at the Immigration to take photos and fingerprints.

To apply for the visa extension, the passport must still be valid for at least 6 months UPON EXTENSION. For some visas, it might be even longer. Please check the requirements section of the relevant visa type.

You can only extend the (e-)Visa on Arrival once. The extension allows you to stay for 30 additional days. If your visa is already extended, you have to leave Indonesia as no second extension is possible.

The extension of the e-Visa on Arrival and also the Visa on Arrival from the airport requires at least one personal visit at the Immigration office in Indonesia. This is the process:

1. You can book the extension with us and send us your data/documents.

2. We will check everything and submit the documents to the Immigration Office.

3. We will make an appointment with the immigration office in consultation with you.

4. You must go to immigration in person with your passport, have your photo taken and give your fingerprints.

5. We will then take care of the rest and complete the extension for you.

No, this is not possible. You can start your extension earliest 14 days prior to the current expiration date.

We can only start the extension process 14 days prior to the expiration date. But you can already place your order on our website. We will then wait and submit your extension once it’s possible.

There is no passport pick-up/drop-off needed anymore. The extension application is still online and we only need scans/photos of your documents. You just have to verify your extension with a personal visit at the Immigration office and get pictures and fingerprints taken.

You take your passport with you to immigration and after the appointment you take your passport back with you.

There is no need to leave your passport at the immigration. As long as your visa extension process has not expired before submission to immigration, you will not incur any overstay fees.

There is no need to give the passport to the Immigration for the extension. The extension will be applied online and you will go to immigration with your passport. When the appointment is finished, you take your passport straight back with you.

In general, yes. The location of the responsible Immigration office depends on your address.

We are able to help in these locations:

• Bali (Jimbaran – Soutg-Bali oder Singaraja – North-Bali),

• in Jakarta (Tanjung Priok or Depok ),

• in Lombok (Mataram),

• in Java (Yogyakarta, Middle Java; Tasik Malaya, West Java; Jember und Surabaya, East Java),

• in Bima, Maumere (NTT)

• oder Sorong (Raja Ampat Papua)

If you are staying in a different location, please send us a message and we will check if we can help you!

If you apply for your visa extension with us, this is the process. We help you to schedule the appointment for you at the right office, help with questions, uncertainties, or technical issues in the online system, and we speak Bahasa Indonesia and know how to handle common problems with immigration. With us, there is no risk of missing steps or making mistakes that could delay or reject your application.

These are the steps for the extension:
​

1. Submit Documents to us

   • Purchase the relevant service.

   • Submit the application form with:

     • Your data like: passport biodata page, current visa, return/reservation ticket

     • Personal information
       ​

2. Make Payment

   • Make the payment via the payment options offered.
     ​

3. Wait for Appointment Schedule

   • Normally, the personal visit is about 2-3 working days after we start your online extension.

   • We will arrange your visit (1 visit is required) to the Immigration office for:

     • Biometrics (photo and occasionally fingerprints)

     • Brief interview

     • Data verification

   • We can also help you get your preferred appointment date (if possible).

4. Important Information

   • We will give you all the required details for your personal visit to the Immigration office.

   • You have to bring your passport to the immigration office.

   • You take your passport back with you once the appointment is completed.
     ​

5. Visa Processed

   • You’ll receive your extended stay permit (ITK) through us once the visa extension is ready.

Please note that the earliest time to start the visa extension online is 14 days before your current visa expires.

This is the extension process for your visa. If you want to save effort and get help from professionals, we’re happy to assist you with your visa extension – it makes everything much easier and reduces your workload during your holiday.

1. Check your visa

   • Is it extendable?

   • Do I need a sponsor?

2. Apply online

   • evisa.imigrasi.go.id → “Extend My Visa”.

3. Upload documents

   • Passport photo page, profile photo, flight ticket, address + postal code.

   • Important: the address determines which Immigration Office will handle your case.

4. Pay the fee

   • Online via credit card.

5. Wait

   • Status: “Waiting Verification” → later “Pending”.

6. Receive appointment

   • Immigration Office, date, time.

7. Prepare for the appointment

   • Bring your passport + appointment confirmation, dress appropriately.

8. At the appointment

   • Check in at reception.

   • Get your waiting ticket and wait to be called.

   • Complete biometrics (photo, fingerprints, questions).

9. After the appointment

   • Take your passport back. Processing takes a few days.

10. Done

    • The final decision (approved or rejected) will arrive by email within a few days.

If you apply on your own, you have to complete the first steps online. You will then receive an email with further information. These are the most important information for the next steps:

1. Appointment Info

   • The email will tell you:

     • Immigration office location

     • Date & time of your appointment for biometrics (and maybe a short interview)
       ​

2. Prepare for Appointment

   • Dress appropriately (it’s a government office)

   • Screenshot/print your appointment notice

   • Bring your passport with you
     ​

3. Go to the Immigration Office

   • Show the appointment at the reception counter

   • Get your numbered waiting ticket
     

4. Wait & Proceed When Called

   • When your number is called:

     • Go to the assigned desk

     • Show your waiting ticket + extension application on your phone

     • Show you passport

     • Have your biometrics taken and may answer a few polite questions
       ​

5. Leave and Wait for Results

   • You will take your passport back home with you

   • Once done, leave the office and wait for your application to be processed within a few days

You will receive the update via email.

We always try to schedule the appointments so that you have as little waiting time as possible. This means that everything can be completed within 30 minutes. However, we cannot always fully anticipate the workload at the Immigration office and there may be longer waiting times.

Yes, you should definitely wear closed shoes, long trousers and a top that covers your shoulders. There have been people who have been rejected at Immigration because they were not dressed appropriately.

There is no online extension anymore. You do not have to visit our visa agency office, but you have to visit the immigration office once for verification of your data.

For the appointment to the immigration office you have to organize the transfer by scooter/car/taxi by yourself. We will let you know the date as soon as immigration schedules it.

We offer several payment options like Apple Pay, Google Pay, PayPal, and bank transfers (for amounts over 2,000,000 IDR). You’ll always have an easy way to pay.

You have to pay before we issue your visa. Sometimes there may be delays in the delivery of the payment link. If you do not receive a payment link from us after some time, please contact our support team.

You can pay for our visa services in the following currencies:

• AUD (Australian Dollars)

• BRL (Brazilian Real)

• CAD (Canadian Dollars)

• CHF (Swiss Francs)

• CNY (Chinese Yuan)

• CZK (Czech Koruna)

• DKK (Danish Krone)

• EUR (Euros)

• GBP (British Pounds)

• HKD (Hong Kong Dollars)

• IDR (Indonesian Rupiah)

• INR (Indian Rupees)

• JPY (Japanese Yen)

• MXN (Mexican Pesos)

• MYR (Malaysian Ringgit)

• NOK (Norwegian Krone)

• NZD (New Zealand Dollars)

• PHP (Philippine Pesos)

• PLN (Polish Zloty)

• RON (Romanian Leu)

• SEK (Swedish Krona)

• SGD (Singapore Dollars)

• THB (Thai Baht)

• TRY (Turkish Lira)

• TWD (Taiwanese Dollar)

• USD (United States Dollars)

Keep in mind that we require the payment before we can submit your application to immigration because we have to pay the fee when submitting your application.

You have the option to pay directly at checkout by debit/credit card, PayPal or several other payment options. You can also choose bank transfer.

For bank transfers, it takes a few days until we see your transfer in our account. You are welcome to send us the receipt or a screenshot of the transfer so that we can start the process more quickly.