The e-Visa on Arrival is only convertible to KITAS. You have to apply for the Bridging Visa about 2 weeks before your visa expires. Once you have obtained the Bridging Visa, you convert this to a KITAS.

It is not possible to convert the Visa on Arrival to any other visa type except KITAS. If you need another visa, you must first leave the country and then apply for a new visa.

Yes, you can purchase multiple visas in one order. Just place all visas (can be the same visa type or different) in the shopping cart and proceed to checkout.

If you don’t have all the documents together when you apply, it is not a problem. Simply send the missing documents via WhatsApp or via email once you have them. You will get the contact details via email after placing the order (please also check your spam).

It is important to know that we can only submit your application once we have received all the required documents and payment from you.

No, the visa application will be done online. We only need scans/pictures of your documents. We just need the required documents as scan/picture via our application form.

To transit through Indonesia during a stopover, you require a Visa for Indonesia if you pass through border control. Even if staying at the airport between flights, a Visa for Indonesia may be required in the following cases:

1. If the transit is more than 24 hours or 8 hours (depending on the airport)

2. If the transit is through Ngurah Rai International Airport in Bali:
   Bali’s immigration rules are in line with the rest of Indonesia, meaning that passengers who need a visa to enter the country must have one, even if they are only transiting. This applies to Ngurah Rai International Airport, which is the main airport on Bali. Even travelers who stay in the airport terminal must have a Bali transit visa or the Indonesia e-VOA.

3. If you are changing terminals for a connecting flight at Soekarno-Hatta International Airport in Jakarta

The completion of the Arrival Card (which includes the customs declaration and health form) is mandatory for all travelers entering Indonesia. This form can be filled out up to 3 days (72 hours) before your time of arrival.

It is also possible to complete this form at the airport in Indonesia. You may have to expect a waiting time.

To apply for a visa to Indonesia, the passport must be valid for at least 6 months on the date of your arrival. For the extension, your passport needs to be valid for at least 6 months as well!

For visas that are valid for a longer period (1 year +), 18 months or more may be required. You can read the details under the requirements section of every visa.

Those entering Indonesia with a (replacement) travel document need 12 months of validity when entering, along with a residence permit.

We have not yet had a case where a visa application was rejected. As long as the visa-related requirements are met, the visa should be granted.

Reason for rejection would be, for example, if the customer has been entered into the Indonesian blacklist due to violations of Indonesian law or because there is an outstanding international arrest warrant on the customer.

Failure to submit the customs declaration in your Indonesia arrival card can result in delays, fines, or confiscation of undeclared items. It’s essential to complete the declaration accurately to ensure a smooth entry into Indonesia.

If you have not filled out the form before your trip, you can still fill it out at the airport in Indonesia. However, due to time constraints, we would recommend filling out the form before your trip.

You can submit the required documents later via WhatsApp or email. Keep in mind that we can only proceed once we receive all the required documents and your payment.

If you overstay your visa, you have to pay 1,000,000 IDR (about 65 USD) per day per person in cash. You should plan about 20-30 minutes extra at the airport.

All e-visas can be issued a maximum of 90 days before entry.

Once the visa has been issued, you have 90 days to enter Indonesia. If you do not arrive within 90 days, the visa loses its validity.

Once you have entered Indonesia, the initial visa validity starts.

Once your visa is approved, you have 90 days to enter Indonesia. This means you should not apply for your visa more than three months before your trip. For example, if you plan to visit Bali in mid-April, you should not apply for your visa before mid- or end of January. Please note the visa processing time so that we can issue your visa on time!

Please contact us if you have any questions. Depending on availability, we can also issue various visas more quickly.

You can get a Transit Visa for Indonesia at the border control upon arrival in Indonesia. Most people prefer to have their visas ready before arriving in Indonesia because it often involves queuing in long lines.

Also, visa applications during transit could be denied for various reasons. To avoid any risk for your onward travel, we recommend applying for your Transit visa before arriving in Indonesia. You can check the most suitable visas here: Visa Indonesia.

You have to place your order first. After the purchase, you will receive a digital form where you have to enter personal data and documents. If you do not want to submit the form now, you can also find the form in your email inbox (please also check your spam).

Indonesia requires a Transit Visa for many travelers passing through the country. Passengers must have a valid visa in order to enter the country for any reason. This includes clearing immigration during transit for:

• re-check in luggage if you change planes

• changing terminals

• staying overnight in a hotel between flights

• visiting Indonesia for a short period before continuing your journey.

• if you stay longer than 24h or 8h (depending on the airport) at the airport during transit.

You may have to ask you airlines if you have to re-check in you luggage – we can’t check this for you.

We recommend that you check what visa is required for your passport. To check, just type your country in our Visa Finder. If you are eligible for Visa On Arrival, we recommend ordering the e-Visa On Arrival before your transit in Indonesia. If you are not eligible for Visa On Arrival, you require a Single-Entry Tourist Visa (C1) or a Multiple-Entry Tourist Visa (D1) for multiple entries to Indonesia.

Yes, this is possible as long as the QR code on the form has not yet been scanned.

If you applied independently, simply fill out the Arrival Card completely again.

If you book through us, you can notify us of any changes up to 4 days before entry.

It is important that you present the QR code with the correct information when entering Indonesia.

These are the entry requirements for Indonesia and Bali:

Passport (important)

To enter Bali, you need a passport or a travel document (temporary passport or emergency passport). The passport must be valid for at least 6 months at the time of entry into Bali or at the time of visa extension. Without a valid passport, you cannot enter the country.

Visa

You need a visa to enter Bali. For shorter trips, you can buy this directly at the airport, but we recommend applying for your visa in advance, as it will save you time upon arrival.

Outbound ticket

When checking in for your flight to Bali, you may be asked to provide proof of a return or onward ticket from Indonesia. If you cannot present an outbound ticket, you will be denied entry.

All Indonesia Arrival Card

Since September 1, 2025, the All Indonesia Arrival Card has been introduced. This digital arrival card replaces the previous customs and health declaration forms. You can add the Arrival Card when booking with us, or alternatively, you can fill it out yourself, no earlier than 72 hours before arrival in Indonesia.

Love Bali Tourist Tax (for Bali only)

A tourism levy has been introduced for Bali. The fee is approximately 9 euros (150,000 IDR). You can pay the tax online in advance via this website, but credit card payments often fail. The tax can also be paid directly at the airport.

No, since July 3rd 2023, vaccination proof against COVID-19 is no longer required in order to apply for a visa for Indonesia. Other vaccinations are also not required for the visa or entry to Indonesia.

Yes, every person traveling to Indonesia needs a visa. There are no exceptions – not even for children or senior citizens.

In case you are not sure about the correct type of visa: On our homepage you will find a visa finder that will tell you within a few seconds which visa is best for you and your fellow travelers.

No, the only advantage is that you only have to make one booking/payment if you book everything together directly.

The visa is sent by us as a PDF file with a QR code to your email or WhatsApp when requested. Normally, the visa is connected to your passport and you do not need the printed document. But to be on the safe side, we recommend printing the document.

Same as the Visa on Arrival that can be purchased at the airport is the e-Visa on Arrival is valid for 30 days with the option to extend for another 30 days.

As we check all your data for accuracy, we cannot offer immediate issuance. In general, the e-Visa on Arrival is issued within a few working days. The processing may take longer during the high season.

Please note that the visa can only be processed once we have received all your data (application form) and the payment. Working days always refer to Monday – Friday in the time zone of Bali (WITA).

Yes, since mid-April 2025 is it possible to apply for the e-Visa on Arrival. Before, a C1 visa was required.

If you stay less than 60 days, you can use the e-Visa on Arrival. For a stay longer than 60 days, you need the C1 visa.

As this rule is quite new, may not every airline knows the changes.

This situation happens more often than you might think: your flight is booked, but your C1 visa still hasn’t been issued. Many people assume that the visa will automatically “activate” once it is approved – but that is not the case.

If you enter Indonesia using an e-VOA (Electronic Visa on Arrival) because your C1 visa wasn’t issued yet, the e-VOA becomes your active entry permit, not the C1 visa.

Even if your C1 visa is approved shortly after you arrive, it cannot be activated retroactively. To activate the C1 visa, you must leave Indonesia and then re-enter using the C1 visa.

What happens if you stay longer because you thought the C1 visa would apply automatically?

In that case, your stay counts as an overstay. This means you remain in the country longer than the visa you actually used for entry allows.

An overstay in Indonesia results in a penalty of 1,000,000 IDR per day, and longer overstays can even lead to entry bans or complications with future visa applications.
So always double-check which visa is truly active and how long it is valid.

What can you do if your C1 visa is not ready yet, but you still need to travel?

If you need to travel before your C1 visa is issued, we recommend:

• Enter Indonesia using an e-VOA (if you are eligible for this visa) so you can proceed with your trip.

• After arriving, check:

  • whether your e-VOA can be extended for a stay of up to 60 days, or

  • whether you will need to leave the country briefly (e.g., via Singapore or Malaysia) and re-enter to activate your C1 visa once it is approved.

Your C1 visa only becomes active once you enter Indonesia with that specific visa.
If you first enter with an e-VOA, the C1 visa remains inactive until you exit and re-enter – or it expires unused if it is not activated within 90 days of issuance.

e-Visa on Arrival

The e-Visa on Arrival can be extended by yourself. For the extension, at least one visit at the immigration office is required.

Single-Entry Visa (C1, C2, C6, …), Multiple-Entry Visa (D1, D2, D12) and KITAS

Unfortunately, it is not possible to extend these visas by yourself because you need a sponsor for the extension. We as a visa agency, can be your sponsor. For the extension(s) is a personal visit at the immigration office is required.

There is no online extension anymore. For the extension, at least one visit to the Immigration is required to take photos and fingerprints.

There is no need to leave your passport at the Immigration office!

But: If your passport is at the immigration office for any reason, you can still fly. You will need a scan of your passport and a letter from immigration. We can send you this letter. Please contact the responsible colleague.

There is no need to leave your passport at the Immigration office!

But: If your passport is at the immigration office for any reason, you can still move around freely in Bali. To be on the safe side, have a scan of your passport printed out or as a picture on your smartphone.

Yes, for all extensions, one (1) personal visit at the nearest immigration office in Indonesia is required.

There is no online extension anymore. For the extension, we only need scans/photos of your documents and personal information. A personal appointment at our office is not necessary and we do not need your physical passport.

Once we submit your data to the Immigration, you will get an appointment at the Immigration to take photos and fingerprints.

To apply for the visa extension, the passport must still be valid for at least 6 months UPON EXTENSION. For some visas, it might be even longer. Please check the requirements section of the relevant visa type.

You can only extend the (e-)Visa on Arrival once. The extension allows you to stay for 30 additional days. If your visa is already extended, you have to leave Indonesia as no second extension is possible.

The extension of the e-Visa on Arrival and also the Visa on Arrival from the airport requires at least one personal visit at the Immigration office in Indonesia. This is the process:

1. You can book the extension with us and send us your data/documents.

2. We will check everything and submit the documents to the Immigration Office.

3. We will make an appointment with the immigration office in consultation with you.

4. You must go to immigration in person with your passport, have your photo taken and give your fingerprints.

5. We will then take care of the rest and complete the extension for you.

No, this is not possible. You can start your extension earliest 14 days prior to the current expiration date.

We can only start the extension process 14 days prior to the expiration date. But you can already place your order on our website. We will then wait and submit your extension once it’s possible.

There is no passport pick-up/drop-off needed anymore. The extension application is still online and we only need scans/photos of your documents. You just have to verify your extension with a personal visit at the Immigration office and get pictures and fingerprints taken.

You take your passport with you to immigration and after the appointment you take your passport back with you.

There is no need to leave your passport at the immigration. As long as your visa extension process has not expired before submission to immigration, you will not incur any overstay fees.

There is no need to give the passport to the Immigration for the extension. The extension will be applied online and you will go to immigration with your passport. When the appointment is finished, you take your passport straight back with you.

In general, yes. The location of the responsible Immigration office depends on your address.

We are able to help in these locations:

• Bali (Jimbaran – Soutg-Bali oder Singaraja – North-Bali),

• in Jakarta (Tanjung Priok or Depok ),

• in Lombok (Mataram),

• in Java (Yogyakarta, Middle Java; Tasik Malaya, West Java; Jember und Surabaya, East Java),

• in Bima, Maumere (NTT)

• oder Sorong (Raja Ampat Papua)

If you are staying in a different location, please send us a message and we will check if we can help you!

No, the extension process is not entirely online anymore. For the verification of the extension, one personal visit to the immigration office in Indonesia is required.

This is the extension WITH an agency:

1. Choose a Reputable Agency

   Look for good reviews, clear pricing, and official registration

   Contact them via their website, WhatsApp, or email
   ​

2. Submit Documents to the Agency
   Purchase the relevant service
   Send copies/photos of your:
   Passport biodata page
   Current visa or VOA (Visa on Arrival)
   Return/reservation ticket (PDF)
   ​

3. Make Payment
   Make the payment via the payment options offered ( we offer credit/debit card, PayPal, or bank transfer)
   ​

4. Wait for Appointment Schedule
   The agency will arrange your visit to the Immigration office for:
   Biometrics (photo and occasionally fingerprints)
   Brief interview
   Data verification
   ​
   A visa agency will give you all the required details for your personal visit to the Immigration office
   ​

5. Visa Processed
   You’ll receive notification and your extended stay permit (ITK) through the agency when the visa extension is ready.

Please let us know if you have any further questions.

If you apply for your visa extension with us, this is the process. We help you to schedule the appointment for you at the right office, help with questions, uncertainties, or technical issues in the online system, and we speak Bahasa Indonesia and know how to handle common problems with immigration. With us, there is no risk of missing steps or making mistakes that could delay or reject your application.

These are the steps for the extension:
​

1. Submit Documents to us

   • Purchase the relevant service.

   • Submit the application form with:

     • Your data like: passport biodata page, current visa, return/reservation ticket

     • Personal information
       ​

2. Make Payment

   • Make the payment via the payment options offered.
     ​

3. Wait for Appointment Schedule

   • Normally, the personal visit is about 2-3 working days after we start your online extension.

   • We will arrange your visit (1 visit is required) to the Immigration office for:

     • Biometrics (photo and occasionally fingerprints)

     • Brief interview

     • Data verification

   • We can also help you get your preferred appointment date (if possible).

4. Important Information

   • We will give you all the required details for your personal visit to the Immigration office.

   • You have to bring your passport to the immigration office.

   • You take your passport back with you once the appointment is completed.
     ​

5. Visa Processed

   • You’ll receive your extended stay permit (ITK) through us once the visa extension is ready.

Please note that the earliest time to start the visa extension online is 14 days before your current visa expires.

This is the extension process for your visa. If you want to save effort and get help from professionals, we’re happy to assist you with your visa extension – it makes everything much easier and reduces your workload during your holiday.

1. Check your visa

   • Is it extendable?

   • Do I need a sponsor?

2. Apply online

   • evisa.imigrasi.go.id → “Extend My Visa”.

3. Upload documents

   • Passport photo page, profile photo, flight ticket, address + postal code.

   • Important: the address determines which Immigration Office will handle your case.

4. Pay the fee

   • Online via credit card.

5. Wait

   • Status: “Waiting Verification” → later “Pending”.

6. Receive appointment

   • Immigration Office, date, time.

7. Prepare for the appointment

   • Bring your passport + appointment confirmation, dress appropriately.

8. At the appointment

   • Check in at reception.

   • Get your waiting ticket and wait to be called.

   • Complete biometrics (photo, fingerprints, questions).

9. After the appointment

   • Take your passport back. Processing takes a few days.

10. Done

    • The final decision (approved or rejected) will arrive by email within a few days.

If you apply on your own, you have to complete the first steps online. You will then receive an email with further information. These are the most important information for the next steps:

1. Appointment Info

   • The email will tell you:

     • Immigration office location

     • Date & time of your appointment for biometrics (and maybe a short interview)
       ​

2. Prepare for Appointment

   • Dress appropriately (it’s a government office)

   • Screenshot/print your appointment notice

   • Bring your passport with you
     ​

3. Go to the Immigration Office

   • Show the appointment at the reception counter

   • Get your numbered waiting ticket
     

4. Wait & Proceed When Called

   • When your number is called:

     • Go to the assigned desk

     • Show your waiting ticket + extension application on your phone

     • Show you passport

     • Have your biometrics taken and may answer a few polite questions
       ​

5. Leave and Wait for Results

   • You will take your passport back home with you

   • Once done, leave the office and wait for your application to be processed within a few days

You will receive the update via email.

We always try to schedule the appointments so that you have as little waiting time as possible. This means that everything can be completed within 30 minutes. However, we cannot always fully anticipate the workload at the Immigration office and there may be longer waiting times.

Yes, you should definitely wear closed shoes, long trousers and a top that covers your shoulders. There have been people who have been rejected at Immigration because they were not dressed appropriately.

There is no online extension anymore. You do not have to visit our visa agency office, but you have to visit the immigration office once for verification of your data.

For the appointment to the immigration office you have to organize the transfer by scooter/car/taxi by yourself. We will let you know the date as soon as immigration schedules it.

We offer several payment options like Apple Pay, Google Pay, PayPal, and bank transfers (for amounts over 2,000,000 IDR). You’ll always have an easy way to pay.

You have to pay before we issue your visa. Sometimes there may be delays in the delivery of the payment link. If you do not receive a payment link from us after some time, please contact our support team.

You can pay for our visa services in the following currencies:

• AUD (Australian Dollars)

• BRL (Brazilian Real)

• CAD (Canadian Dollars)

• CHF (Swiss Francs)

• CNY (Chinese Yuan)

• CZK (Czech Koruna)

• DKK (Danish Krone)

• EUR (Euros)

• GBP (British Pounds)

• HKD (Hong Kong Dollars)

• IDR (Indonesian Rupiah)

• INR (Indian Rupees)

• JPY (Japanese Yen)

• MXN (Mexican Pesos)

• MYR (Malaysian Ringgit)

• NOK (Norwegian Krone)

• NZD (New Zealand Dollars)

• PHP (Philippine Pesos)

• PLN (Polish Zloty)

• RON (Romanian Leu)

• SEK (Swedish Krona)

• SGD (Singapore Dollars)

• THB (Thai Baht)

• TRY (Turkish Lira)

• TWD (Taiwanese Dollar)

• USD (United States Dollars)

Keep in mind that we require the payment before we can submit your application to immigration because we have to pay the fee when submitting your application.

You have the option to pay directly at checkout by debit/credit card, PayPal or several other payment options. You can also choose bank transfer.

For bank transfers, it takes a few days until we see your transfer in our account. You are welcome to send us the receipt or a screenshot of the transfer so that we can start the process more quickly.