Can I get a refund if my visa application is rejected?
If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if…
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FAQ Product: Multiple-Entry Tourist Visa Indonesia (D1)
Can I get a refund if I cancel my order?
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been…
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Will I receive a refund if I am denied entry by immigration or the airline?
If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund. Common issues include: Passport validity of less than 6 months No empty…
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What are the entry requirements for Indonesia?
Here are the current entry requirements for entering Indonesia (including Bali): 1. Passport (very important) To enter Indonesia, you need a passport or a valid travel document (temporary…
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How does the extension process for my visa in Indonesia look?
This is the extension process for your visa. If you want to save effort and get help from professionals, we’re happy to assist you with your visa extension…
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How do I extend my visa in Indonesia?
If you apply for your visa extension with us, this is the process. We help you to schedule the appointment for you at the right office, help with…
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How does the personal visit to the immigration office in Indonesia work?
If you apply on your own, you have to complete the first steps online. You will then receive an email with further information. These are the most important…
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Can I still change my information on the Arrival Card if I have made a mistake?
Yes, you can change your information as long as the QR code has not been scanned at Immigration. If you completed the Arrival Card yourself Simply fill out…
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What are the consequences of not completing the arrival card (customs declaration)?
If you do not complete the All Indonesia Arrival Card (customs declaration), you may face: Delays at Immigration and Customs Fines (in cases of undeclared restricted items) Confiscation…
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