Will I receive a refund if I am denied entry by immigration or the airline?
If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund. Common issues include: Passport validity of less than 6 months No empty…
Read moreFAQ Product: Dependent KITAP Indonesia
What are the entry requirements for Indonesia?
Here are the current entry requirements for entering Indonesia (including Bali): 1. Passport (very important) To enter Indonesia, you need a passport. Your passport must be valid for…
Read moreWhat items are considered restricted or prohibited in Indonesia?
Indonesia distinguishes between prohibited items (not allowed at all) and restricted items (allowed only under specific conditions, limits, or with a declaration). 🚫 Prohibited items (not allowed under…
Read moreWhat are the duty-free allowances for travellers entering Indonesia?
When entering Indonesia, travellers are allowed to bring certain goods duty-free, up to the limits set by Indonesian Customs. 1. Personal goods You may bring personal items with…
Read moreCan I submit documents for the application later?
Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email.…
Read moreCan I purchase multiple visas within one order?
Yes. You can purchase multiple visas in one order for multiple persons. Simply add all visas, whether they are the same visa type or different types, to your…
Read moreCan Family Spouse KITAS holders travel in and out of Indonesia during the validity period?
Yes, Family Spouse KITAS holders can usually travel in and out of Indonesia, but it’s important to ensure that the permit remains valid (MERP). Re-entry requirements may apply.
Read moreCan Family Spouse KITAS /KITAP holders work in Indonesia?
In some cases, Family Spouse KITAS holders may be eligible to work in Indonesia, but this is subject to immigration regulations and specific conditions. Additional work permits (IMTA)…
Read moreWhat happens if my visa expires while my passport is at the Immigration office?
You do not need to leave your passport at Immigration. You only bring it for your biometrics appointment and you take it back with you immediately afterward. As…
Read more
English 
Bahasa Indonesia 
Español 
Italiano 
Français 
日本語 
Nederlands 
繁體中文 
한국어 
Norsk bokmål 
Svenska 
Dansk 
Türkçe 
Polski 
香港中文 
简体中文 
Українська 
Русский 
Bahasa Melayu 
