Passport Mutation

In Indonesia, your residency status is legally tied to your specific passport number. When you receive a new passport whether due to expiration, damage, or running out of pages. The Immigration database must be manually updated to reflect your new document details.

• For KITAS & KITAP Holders: This process is mandatory. Your stay permit, bank accounts, and travel permissions are locked to your old passport. A mutation ensures your “Electronic Stay Permit” remains valid and linked to your new identity.

• For Visit Visa Holders: If you plan to extend your stay using your new passport, a mutation is required before the extension can be processed. Without this sync, the Immigration system will not recognize your new passport as having a valid entry record.

Our service takes the burden off your shoulders by managing the data synchronization between your old and new passports, ensuring your legal status remains 100% compliant with the latest government systems.

Original Passports: Both your New Passport and your Old Passport (containing the previous stamps/visa).

1. Checkout & Payment: Add the Passport Mutation Service to your cart and proceed to checkout. Once payment is confirmed, you will receive a link to our secure document upload form.
2. Digital Submission: Upload clear scans of your old and new passports. Our team will verify the details and contact you within one business day via email or WhatsApp.
3. Order Processing: We will submit the mutation request to the relevant Immigration office and monitor the data synchronization until your records are fully updated in the national system.
4. Final Delivery: Once the mutation is complete, we will notify you immediately via WhatsApp and Email.