eSIM Indonesia & Bali 30 GB / 30 Days

Don't delete it: once removed, the eSIM can't be re-downloaded or reinstalled – a second download simply isn't possible. This means that you need to purchase a new eSIM, as eSIMs are not refundable.

If the connection doesn't work right away, it's usually because your phone hasn't reached the Indonesian network yet, the eSIM isn't set as the active data line, or data roaming is not turned on - not because it's broken.

Please contact us if your eSIM is not working, and we'll help you. If it has already been deleted, you'll need to purchase a new eSIM.

It depends on how you'll use your phone.

As a rough guide:

• 5 GB suits light use over about 1-2 weeks (maps, messaging, some social media);
• 12–20 GB suits a 2–4 week trip with regular social media, video calls and browsing;
• 30–50 GB suits longer stays, hotspot use, or heavy streaming and video calls.

You can always buy a new eSIM if you run out of data.

Yes. An eSIM runs alongside your physical SIM card, so you can keep your home number active for calls and SMS while using the eSIM for mobile data in Indonesia. Turn off data roaming on your home SIM and set the eSIM as your active data line to avoid roaming charges.

Please note that there are fees for SMS or phone calls with your home SIM.

No. With this eSIM you don't need to register your IMEI or phone at the airport. It works seamlessly on the Indonesian network as soon as you activate it – no local registration, no extra paperwork.

Unfortunately, eSIMs are not refundable.

You will receive all activation details by email 2–3 minutes after your payment is confirmed. The email includes your QR code and instructions so you can install the eSIM immediately.

You can pay for our visa services in many international currencies. We currently accept the following:

Accepted currencies:

• AUD – Australian Dollar
• BRL – Brazilian Real
• CAD – Canadian Dollar
• CHF – Swiss Franc
• CNY – Chinese Yuan
• CZK – Czech Koruna
• DKK – Danish Krone
• EUR – Euro
• GBP – British Pound
• HKD – Hong Kong Dollar
• IDR – Indonesian Rupiah
• INR – Indian Rupee
• JPY – Japanese Yen
• MXN – Mexican Peso
• MYR – Malaysian Ringgit
• NOK – Norwegian Krone
• NZD – New Zealand Dollar
• PHP – Philippine Peso
• PLN – Polish Zloty
• RON – Romanian Leu
• SEK – Swedish Krona
• SGD – Singapore Dollar
• THB – Thai Baht
• TRY – Turkish Lira
• TWD – Taiwan Dollar
• USD – US Dollar

If your currency is not listed here, please contact us — we will check if it can be added or provide an alternative payment method.

No, you don’t need to cancel anything. Your eSIM automatically expires when either:

• the validity period ends, or
• your data volume is used up.

There are no extra charges, no automatic renewals, and nothing you need to deactivate.

You can install the eSIM before your trip, but it will only connect once you are in Indonesia.

This means you can’t test the connection abroad — but you will be online immediately after landing, as soon as your phone connects to an Indonesian network.

If you delete your eSIM or reset your phone, the eSIM cannot be restored. Each eSIM can only be installed once, and once removed, it becomes invalid. To continue using mobile data, you will need to purchase a new eSIM.

No. Each eSIM can only be installed once and becomes permanently linked to the first device on which it is activated. It cannot be removed, reinstalled, or transferred to another phone, tablet, or device afterward. If you switch devices, you will need to purchase a new eSIM.

You can activate your eSIM anytime after purchase.
Your validity period starts only once your phone connects to an Indonesian mobile network, not when you install or scan the QR code.

Important:
You must activate your eSIM within 2 months of purchase. If you do not activate it within this period, the eSIM will expire and cannot be refunded or reused.

Yes. You can share your eSIM internet connection with other devices using the mobile hotspot/tethering function on your phone. This works the same way as with a physical SIM card.

No, our eSIM is data-only, so traditional voice calls and SMS are not included.
However, you can make calls and send messages using internet-based apps such as WhatsApp, FaceTime, Telegram, Signal, and other messaging apps.

Once your data volume is fully used, your internet connection will stop.
You can simply purchase a new eSIM at any time and continue using mobile data immediately.

Yes, the eSIM works throughout Indonesia, including all major islands such as Bali, Lombok, Java, the Gili Islands, Nusa Penida, Flores, Sumatra, Sulawesi, and many others.

Internet speed depends on local network coverage, which can vary in more remote areas — but in most tourist destinations, coverage is strong and stable.

Yes, you can install and activate your eSIM before you travel.
Your validity period only starts once your phone connects to an Indonesian mobile network — not when you scan the QR code.

This means you can set everything up in advance and go online immediately upon arrival.

Activating your eSIM is simple:

1. Open your phone’s camera (or go to Settings → Mobile Data → Add eSIM, depending on your device).
2. Scan the QR code you received by email, or enter the activation code manually.
3. Follow the on-screen instructions on your smartphone to complete the installation.
4. Once installed, simply turn on the eSIM when you arrive in Indonesia.

Tip: Make sure you have a stable internet connection during activation.

Our eSIM works with all eSIM-enabled devices, including:

• iPhone XS or newer
• Samsung Galaxy S20+ or newer
• Google Pixel models with eSIM
• Many newer Huawei, Oppo, and Xiaomi devices with eSIM support

If you're not sure whether your device is compatible, simply search online for:
“[DEVICE NAME] eSIM compatible?”

No, top-ups are currently not available.
If you need more data, you can simply purchase a new eSIM anytime through our website and activate it immediately.

Please check your spam folder and add [email protected] to your address book. If the email isn't in your spam folder, please contact us via live chat in the bottom right corner and we will resend the QR code to you.

As soon as your phone is connected to the Indonesia mobile network the eSIM validity starts. The validity is 30 or 90 days.

We recommend to activate the eSIM a few hours before your flight to Indonesia.

You receive your eSIM within 2-3 minutes after the payment via email.