Investor KITAP Indonesia

Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp atau email.

After placing your order, you will receive our contact details by email (please also check your spam folder).

Please note:
We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.

No problem. You can send the missing documents later via WhatsApp or email.

Please note that we can only start processing your visa once we have received:

1. All required documents, dan

2. Your payment

Until everything is complete, the application cannot be submitted to Immigration.
Sending your documents as soon as possible helps avoid delays.

You can submit your documents immediately after payment confirmation.

How it works:

1. Place your order on our website and ensure payment confirmation.

2. Right after checkout, you’ll automatically receive a digital application form.

3. In this form, you can upload your required documents, passport scan, and personal details.

Didn’t see the form?

You’ll also receive the link to the form via email immediately after payment confirmation.

→ Please check your inbox and spam folder. You can access and fill out the visa application form as soon as you receive the email with the link. If you encounter any issues, remember to check all email folders or contact support for further assistance. By following these steps, you can ensure a smooth process for accessing and submitting your visa application form. Ensure that your payment has been confirmed to avoid delays in receiving the email. If you still cannot locate the email, please contact support for assistance in resending the link.

If you overstay your visa in Indonesia, you must pay an overstay fine of 1,000,000 IDR per day per person (around 65 USD). The payment must be made in cash at the airport or Immigration office when you leave the country.

You should plan an additional 20–30 minutes at the airport for the overstay procedure.

Important notes

• Short overstays (a few days) are usually handled quickly and result only in the standard fine.

• Very long overstays may lead to additional questioning, delays, further administrative actions or deportation.

• Paying the fine does not ban you from returning, as long as there are no other violations.

The best option is always to extend your visa before it expires to avoid unnecessary fees and delays.

Yes. As an Investor KITAS holder, you are allowed to promote and advertise your business on social media. This is considered non-operational activity, which is permitted under the Investor KITAS.

You may:

• promote your company or services,

• appear in marketing content as the business owner,

• create content about your business on social platforms.

However, you must not perform operational or day-to-day work that would normally require a Work KITAS. If you are unsure whether your planned activities fall under “promotion” or “work”, feel free to ask us.

Yes. You can purchase multiple visas in one order for multiple persons.

Simply add all visas, whether they are the same visa type atau different types, to your shopping cart and proceed to checkout. This allows you to complete everything in one single payment.

When entering Indonesia, travellers are allowed to bring certain goods duty-free, up to the limits set by Indonesian Customs.

1. Personal goods

You may bring personal items with a total value of up to USD 500 per person without paying import duties.

Families travelling together can combine their allowance (e.g., USD 500 × number of family members).

2. Tobacco products

You may bring one of the following duty-free:

• 200 cigarettes, or

• 25 cigars, or

• 100 grams of sliced tobacco

These limits cannot be combined (e.g., cigarettes + cigars).

3. Alcohol

Each traveller may bring up to 1 liter of alcoholic beverages duty-free.

4. Important notes

• If you exceed the duty-free allowances, you must declare the items and may have to pay import duties/taxes.

• Customs rules may occasionally change — if your quantities are close to the limit, it’s safer to double-check the latest regulations.

Indonesia distinguishes between prohibited items (not allowed at all) and restricted items (allowed only under specific conditions, limits, or with a declaration).

🚫 Prohibited items (not allowed under any circumstances)

You may not bring the following items into Indonesia:

• Narcotics and illegal drugs

• Firearms and air guns

• Sharp weapons (unless declared for specific purposes)

• Ammunition

• Explosives or explosive materials

• Pornographic materials

Bringing prohibited items can lead to confiscation, fines, detention, or criminal charges.

⚠️ Restricted items (allowed with declaration, limits, or permits)

These items may be brought into Indonesia, but only under certain rules:

1. Animals, fish, plants & biological products

Require permits from Indonesian authorities (e.g., quarantine, health certificates).

2. Cash amounts over IDR 100,000,000

Must be declared to Customs.

3. Exciseable goods (alcohol & tobacco)

Allowed only within duty-free limits.
Above limits → declaration + import duty.

4. Personal goods beyond exemption limits

Items exceeding the duty-free allowance must be declared and taxed.

5. Commercial goods

Require customs clearance and often import permits.

6. Re-imported or temporarily imported goods

May require a declaration, proof of ownership, or temporary import documentation.

If you are unsure whether your item is restricted, it is always safer to declare it.

Here are the current entry requirements for entering Indonesia (including Bali):

1. Passport (very important)

To enter Indonesia, you need a passport atau a valid travel document (temporary passport or emergency passport). Your passport must be valid for at least 6 months on the day of entry or on the day of visa extension. Different rules may apply to other travel documents.

Without sufficient passport validity, entry will be denied.

2. Visa

A visa is required to enter Indonesia. Always make sure to get the correct visa for your purposes of visit!

For short trips, you can buy the Visa on Arrival directly at the airport.
However, we recommend applying for the e-Visa on Arrival (eVOA) in advance to save time and avoid long queues. If you stay more than 30 days, there are even better visa options like the C1 visa. For specific visit purposes, it’s best to check our visa finder or contact us.

3. Outbound (onward) ticket

When checking in for your flight to Indonesia, you may be asked to show proof of a return or onward ticket. If you cannot present one, you may be denied boarding or entry.

4. All Indonesia Arrival Card

Since September 1, 2025, Indonesia has introduced the All Indonesia Arrival Card — a digital form that replaces previous customs dan health declarations. You can add the Arrival Card through us, or you can complete it yourself, no earlier than 72 hours before arrival.

5. Love Bali Tourist Tax (Bali only)

Visitors to Bali must pay the Love Bali Tourism Tax daripada 150,000 IDR (approx. 10 USD / 9 EUR).

Payment options:

• Pay online in advance (credit cards sometimes fail), or

• Pay directly at the airport upon arrival

You can also find the entry requirements here: Entry Requirements Indonesia

A KITAS is a temporary stay permit, while a KITAP is a permanent residence permit.

First, you need a KITAS – after holding a KITAS for multiple years, you are eligible to get a KITAP.

KITAP holders usually benefit from longer validity periods and fewer renewals.

Depending on the category, spouses of Indonesian citizens, investors, workers, retirees, and dependent family members may qualify for a KITAP.

Most important is that you have been a KITAS holder for several years before.

A KITAP (Kartu Izin Tinggal Tetap) is Indonesia’s permanent stay permit for foreigners. It allows long-term residency and offers more stability than a temporary KITAS. It’s only possible to get a KITAP once you hold a KITAS for multiple years.

A KITAP is generally valid for 5 years and can be extended afterward as long as the requirements continue to be met.

No, work is not permitted. You need a Working Visa.

Yes, you can.
If your KITAS is sponsored by your own PMA company, you are still allowed to invest in another company in Indonesia — as long as your role in the other company is limited to being a silent (passive) shareholder.

This means:

• you cannot hold an operational or managerial role in the second company,

• you cannot perform work activities there without a proper work permit,

• your active employment must remain tied to the company that sponsors your KITAS.

Passive investment is allowed, but active involvement requires the correct visa and permits.

If you hold an KITAS pelabur, you are required to report Indonesian taxes.

Even if:

• you do not receive a salary in Indonesia, or

• your income is generated abroad,

you still must submit an annual tax report (SPT Tahunan) as part of your responsibilities as a KITAS holder.

Tax obligations depend on your tax residency status and your source of income, but filing the annual report is mandatory to remain compliant with Indonesian regulations.

We can assist you with understanding your tax obligations and completing the required filings.

If your investment project fails or is terminated before the Investor KITAS expires, it can directly affect the validity of your KITAS, because the permit is tied to an active investment and a functioning PMA structure.

In this situation, you must:

1. Report the changes to the relevant authorities (Immigration and BKPM/OSS).

2. Follow the proper procedure for adjusting or cancelling your permit.

3. If the PMA stops operating, you will need to close the KITAS through an EPO (Exit Permit Only).

4. If you wish to stay in Indonesia, you must apply to another eligible visa (e.g., Tourist Visa, Work KITAS, Spouse KITAS, Remote Work KITAS).

Failing to report the termination of your investment project may result in immigration issues, fines, or complications for future visa applications.

We can assist you with choosing the correct next steps and handling the closure or conversion process.

If the investment requirements are no longer met, the Investor KITAP may become invalid.

The Investor KITAP is a permanent residence permit for foreign investors or company owners in Indonesia.

You do not need to leave your passport at Immigration.

You only bring it for your biometrics appointment and you take it back with you immediately afterward. As long as your visa extension was submitted before your current visa expired, you will not incur any overstay fees.

Immigration counts the submission date, not the approval date. So even if your extension is still being processed when your original visa expires, you are legally covered.

You can pay for our visa services in many international currencies. We currently accept the following:

Accepted currencies:

• AUD – Australian Dollar

• BRL – Brazilian Real

• CAD – Canadian Dollar

• CHF – Swiss Franc

• CNY – Chinese Yuan

• CZK – Czech Koruna

• DKK – Danish Krone

• EUR – Euro

• GBP – British Pound

• HKD – Hong Kong Dollar

• IDR – Indonesian Rupiah

• INR – Indian Rupee

• JPY – Japanese Yen

• MXN – Mexican Peso

• MYR – Malaysian Ringgit

• NOK – Norwegian Krone

• NZD – New Zealand Dollar

• PHP – Philippine Peso

• PLN – Polish Zloty

• RON – Romanian Leu

• SEK – Swedish Krona

• SGD – Singapore Dollar

• THB – Thai Baht

• CUBA – Turkish Lira

• TWD – Taiwan Dollar

• USD – US Dollar

If your currency is not listed here, please contact us — we will check if it can be added or provide an alternative payment method.

We offer several convenient payment methods, including:

• Credit card

• Debit card

• Apple Pay

• Google Pay

• Bank transfer

• Crypto payments

Please note: Some payment providers may charge additional transaction fees.

The Payment must be completed before we can process or issue your visa. Once your payment is successful, you will immediately receive access to the application form.

If you have any issues with your payment, please contact our support team so we can help.

Payment is required before we can give you access to the application form dan before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission.

Payment options

You can pay directly at checkout using:

• Debit card

• Credit card

• Apple Pay / Google Pay

• Crypto payments

• Bank transfer

Bank transfers

Bank transfers may take a few days to appear in our account.
To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.

If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund.

Common issues include:

• Passport validity of less than 6 months

• No empty passport page

• Missing return or onward ticket

• Blacklisted

If an airline denies boarding due to unclear passport requirements, please contact us immediately. We will do our best to assist you and clarify the situation with the airline.

Visa Refund

You will receive a full refund if you cancel your order before we upload your data to the immigration system.

However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case.

Extension

If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started).

If we already started the extension process, no refund is possible anymore.

If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if you prefer.

If the rejection occurs because you are blacklisted due to previous violations of Indonesian laws, we are unfortunately unable to provide a refund.

So far, we have not experienced any blacklist cases, and applications are typically approved as long as all requirements are met.