Sambungan Visa Semasa Ketibaan Bali / Indonesia (+30 hari)

Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp atau email.

After placing your order, you will receive our contact details by email (please also check your spam folder).

Please note:
We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.

No problem. You can send the missing documents later via WhatsApp or email.

Please note that we can only start processing your visa once we have received:

1. All required documents, dan

2. Your payment

Until everything is complete, the application cannot be submitted to Immigration.
Sending your documents as soon as possible helps avoid delays.

You can submit your documents immediately after payment confirmation.

How it works:

1. Place your order on our website and ensure payment confirmation.

2. Right after checkout, you’ll automatically receive a digital application form.

3. In this form, you can upload your required documents, passport scan, and personal details.

Didn’t see the form?

You’ll also receive the link to the form via email immediately after payment confirmation.

→ Please check your inbox and spam folder. You can access and fill out the visa application form as soon as you receive the email with the link. If you encounter any issues, remember to check all email folders or contact support for further assistance. By following these steps, you can ensure a smooth process for accessing and submitting your visa application form. Ensure that your payment has been confirmed to avoid delays in receiving the email. If you still cannot locate the email, please contact support for assistance in resending the link.

The required passport validity depends on your visa type dan your situation. You can find the exact requirement in the “Requirements” section of each visa type.

Standard Tourist Visas

Your passport must be valid for at least 6 months on the date of your arrival in Indonesia. This 6-month validity is also required when applying for a visa extension.

Long-term visas (1 year or more)

For visas with a longer validity period, Immigration may require 18 months or more of passport validity.

Replacement or Temporary Travel Documents

If you enter Indonesia with a replacement travel document, you must have:

• 12 months passport validity, dan

• a valid residence permit

at the time of entry.

Summary

• 6 months → eVOA, C1, C6, … & extensions

• 12 months → entry with replacement/temporary travel document

• 18+ months → long-term visas (1 year+)

If your passport is close to expiring, it’s strongly recommended to renew it before applying.

If you overstay your visa in Indonesia, you must pay an overstay fine of 1,000,000 IDR per day per person (around 65 USD). The payment must be made in cash at the airport or Immigration office when you leave the country.

You should plan an additional 20–30 minutes at the airport for the overstay procedure.

Important notes

• Short overstays (a few days) are usually handled quickly and result only in the standard fine.

• Very long overstays may lead to additional questioning, delays, further administrative actions or deportation.

• Paying the fine does not ban you from returning, as long as there are no other violations.

The best option is always to extend your visa before it expires to avoid unnecessary fees and delays.

If your visa has already expired, you must expect to pay an overstay fine of 1,000,000 IDR per person per day.

The fine must be paid in cash at the airport or at the Immigration Office when you leave Indonesia. It’s important to plan a bit of extra time for the payment process.

Longer overstays can lead to more serious consequences, such as:

• Complications with future visa applications

• Deportation

• Entry bans

What should you do now?

✔ 1. If your visa type can still be extended

Start the extension process immediately.
Whether an extension is still possible depends on your visa type and how long you have overstayed.

✔ 2. If an extension is not possible

Leave Indonesia as soon as possible to minimize the overstay fine and avoid further consequences.

Important:

The longer you remain in Indonesia without a valid visa, the higher the risk of:

• increased fines

• administrative issues

• immigration investigations

If you are unsure whether your visa can still be extended, contact us, and we will assess your options.

When entering Indonesia, travellers are allowed to bring certain goods duty-free, up to the limits set by Indonesian Customs.

1. Personal goods

You may bring personal items with a total value of up to USD 500 per person without paying import duties.

Families travelling together can combine their allowance (e.g., USD 500 × number of family members).

2. Tobacco products

You may bring one of the following duty-free:

• 200 cigarettes, or

• 25 cigars, or

• 100 grams of sliced tobacco

These limits cannot be combined (e.g., cigarettes + cigars).

3. Alcohol

Each traveller may bring up to 1 liter of alcoholic beverages duty-free.

4. Important notes

• If you exceed the duty-free allowances, you must declare the items and may have to pay import duties/taxes.

• Customs rules may occasionally change — if your quantities are close to the limit, it’s safer to double-check the latest regulations.

Yes. A booking confirmation for your return or onward flight, or a flight reservation, is sufficient as proof for the visa application.

You do not need to upload the final/paid flight ticket. The confirmation only needs to show the essential details, such as:

• awak full name

• Flight number

• Destination

• Date of departure

A simple reservation is acceptable as long as the information is clear and matches your passport.

Yes. For your visa application, the passport photo / profile photo must meet the following requirements:

• The background must be white (or very light).

• The photo should be clear and well-lit.

• Please wear a shirt or top (no bare shoulders).

• Do not stand too far away atau too close to the camera.

• Your face must be fully visible and looking straight at the camera.

You can also take the photo as a selfie with your smartphone:
Just stand in front of a light-colored background and look straight into the camera.

It depends on the visa type.

1. e-Visa on Arrival (e-VOA)

Yes — the e-Visa on Arrival can be extended by yourself.
You must visit the Immigration Office once for:

• biometrics (photo, fingerprints if required)

• data verification

2. Single-Entry Visas (C1, C2, C6, etc.)

A sponsor is required for the extension. As a visa agency, we can act as your official sponsor and handle the process for you.

A personal visit to the Immigration Office is still required.

3. Multiple-Entry Visas (D1, D2, D12)

Multiple-entry visas also require a sponsor for the extension.
We can be your sponsor and manage the process.

A personal visit to Immigration is required for each extension.

4. KITAS

KITAS extensions also require a sponsor (employer, organization, or agency).
You cannot extend a KITAS on your own.

To extend the e-Visa on Arrival (eVOA) atau yang Visa semasa Ketibaan (VoA) issued at the airport, you must complete one mandatory visit to an Immigration office in Indonesia.

Here’s how the extension works with us:

1. Book your extension

Purchase the extension service and send us your required documents and personal details in our application form afterwards.

2. We review and submit your data

We check everything for accuracy and then submit your documents to the Immigration system to start your online extension.

3. Appointment scheduling

We coordinate your appointment with Immigration and arrange a date that fits your travel plans (if possible).

4. Your required visit to Immigration

You must attend the appointment in person and bring your passport.
At the office, you will complete:

• Photo (biometrics)

• Fingerprints (if requested)

• Short interview / data verification (sometimes)

After the appointment, you take your passport back immediately.

5. We finalize your extension

Once your biometrics are completed, we take care of the remaining online process and deliver your extended stay permit (ITK) as soon as it is approved.

Important:

• The eVOA/VoA can be extended once, allowing a total stay of 60 hari (30 days + 30 days extension).

• The earliest you can start the extension is 14 days before your current visa expires.

• The extension process takes about 5-10 working days.

No, this is not possible.

The extension can only be started earliest 14 days before the current e-Visa on Arrival expires.

You are welcome to place your order at any time on our website, but we can only submit your extension to Immigration once the 14-day window has opened. As soon as it becomes possible, we will start the extension automatically.

No. A fully online visa extension is no longer possible di Indonesia.

Even though parts of the process are handled digitally, every visa extension requires at least one personal visit to the Immigration Office.
During this appointment, Immigration will:

• take your photo (biometrics)

• take fingerprints

• verify your personal data

• may ask a few questions

The rest of the extension process can be managed online through us.

There is no fully online visa extension anymore.
​

However, the process is still partly digital and you do not need to visit our office or hand over your physical passport.

How the extension works now:

1. Purchase the extension on our website.

2. Send us scans/photos of your documents and personal details
   (passport biodata page, current visa, address, etc.)

3. We submit your data to the Immigration system to start your visa extension.

4. Immigration will schedule a mandatory in-person appointment for you at the Immigration Office.
   At this appointment, you will complete:

   • Photo (biometrics)

   • Fingerprints

   • Short verification

5. After the appointment, you take your passport back immediately.
   Your passport does not stay at Immigration.

The remaining processing is done online, and your approved extension will be issued digitally.

Your passport must be valid for at least 6 months at the time of the extension.
If your passport has less than 6 months remaining, Immigration will not process your extension.

For some visa types (especially longer-term visas), a longer validity period may be required.

Please check the “Requirements” section of the specific visa you are applying for.

Tip: If your passport is close to expiring, renew it before starting your trip to avoid delays or rejection.

There are no pick-up or delivery costs, because passport collection is no longer required for visa extensions in Indonesia.

We only need scans/photos of your documents. The only time you need your physical passport is during your personal visit to the Immigration office.

After the appointment, you take your passport back with you immediately. Your passport does not stay at Immigration.

Yes. For all visa extensions, one (1) personal visit to the nearest Immigration Office in Indonesia is required.

During this visit, Immigration will:

• take your photo (biometrics)

• take fingerprints

• verify your personal data

• may take a short interview

You do not need to visit our office, only the Immigration Office.

You do not need to leave your passport at Immigration.

You only bring it for your biometrics appointment and you take it back with you immediately afterward. As long as your visa extension was submitted before your current visa expired, you will not incur any overstay fees.

Immigration counts the submission date, not the approval date. So even if your extension is still being processed when your original visa expires, you are legally covered.

Yes. For the visa extension, your passport does not stay at Immigration.

The extension is processed online, and you only need to bring your passport to the appointment for photo and fingerprints.
​

Once the appointment is finished, you take your passport back with you immediately. You will not be asked to leave your passport at Immigration.

Normally, you do not need to leave your passport at the Immigration Office. You bring it to your appointment and take it back immediately.

But if your passport is temporarily at Immigration for any reason, you can still move freely within Bali without any issues.

For safety, we recommend carrying:

• a printed copy of your passport, or

• a digital scan/photo of your passport on your smartphone

This is usually sufficient for identification if needed.

Normally, you do not need to leave your passport at the Immigration Office. You bring it to your appointment and take it back immediately.

But if your passport is temporarily at Immigration for any reason (e.g., a special process or administrative request), you can still fly domestically within Indonesia.

To fly without your physical passport, you will need:

• a scan/photo of your passport, dan

• an official letter from Immigration confirming that your passport is currently with them

We can request and provide this letter for you.
Please contact the responsible colleague so we can assist you.

You can extend the (e-)Visa on Arrival only once. The extension adds 30 extra days, giving you a maximum stay of 60 days total (30 days + 30-day extension).

After the first extension is completed, a second extension is not possible. To stay longer, you must leave Indonesia and either:

• re-enter with a new Visa on Arrival / eVOA (if eligible), or

• apply for a different visa type that allows a longer stay.

In general, yes, you can extend your visa in many regions of Indonesia. The Immigration Office responsible for your extension depends on the alamat you provide in Indonesia.

We currently offer support for visa extensions in the following locations:

Bali

• Jimbaran (South Bali)

• Singaraja (North Bali)

• Tabanan (Northeast of Canggu)

Jakarta

• Tanjung Priok

• Depok

Lombok

• Mataram

If you are staying in a different location, just send us a message and we will check whether we can assist you. There might be extra costs for different locations.

For e-Visa on Arrival, we can currently only assist with applications in Bali (Jimbaran, Singaraja, Tabanan), Lombok (Mataram), and Jakarta.

If you apply on your own, you have to complete the first steps online. You will then receive an email with further information. These are the most important information for the next steps:

1. Appointment Info

   • The email will tell you:

     • Immigration office location

     • Date & time of your appointment for biometrics (and maybe a short interview)
       ​

2. Prepare for Appointment

   • Dress appropriately (it’s a government office)

   • Screenshot/print your appointment notice

   • Bring your passport with you
     ​

3. Go to the Immigration Office

   • Show the appointment at the reception counter

   • Get your numbered waiting ticket
     

4. Wait & Proceed When Called

   • When your number is called:

     • Go to the assigned desk

     • Show your waiting ticket + extension application on your phone

     • Show you passport

     • Have your biometrics taken and may answer a few polite questions
       ​

5. Leave and Wait for Results

   • You will take your passport back home with you

   • Once done, leave the office and wait for your application to be processed within a few days

You will receive the update via email.

If you apply for your visa extension with us, this is the process. We help you to schedule the appointment for you at the right office, help with questions, uncertainties, or technical issues in the online system, and we speak Bahasa Indonesia and know how to handle common problems with immigration. With us, there is no risk of missing steps or making mistakes that could delay or reject your application.

These are the steps for the extension:
​

1. Submit Documents to us

   • Purchase the relevant service.

   • Submit the application form with:

     • Your data like: passport biodata page, current visa, return/reservation ticket

     • Personal information
       ​

2. Make Payment

   • Make the payment via the payment options offered.
     ​

3. Wait for Appointment Schedule

   • Normally, the personal visit is about 2-3 working days after we start your online extension.

   • We will arrange your visit (1 visit is required) to the Immigration office for:

     • Biometrics (photo and occasionally fingerprints)

     • Brief interview

     • Data verification

   • We can also help you get your preferred appointment date (if possible).

4. Important Information

   • We will give you all the required details for your personal visit to the Immigration office.

   • You have to bring your passport to the immigration office.

   • You take your passport back with you once the appointment is completed.
     ​

5. Visa Processed

   • You’ll receive your extended stay permit (ITK) through us once the visa extension is ready.

Please note that the earliest time to start the visa extension online is 14 days before your current visa expires.

This is the extension process for your visa. If you want to save effort dan get help from professionals, we’re happy to assist you with your visa extension – it makes everything much easier and reduces your workload during your holiday.

1. Check your visa

   • Is it extendable?

   • Do I need a sponsor?

2. Apply online

   • evisa.imigrasi.go.id → “Extend My Visa”.

3. Upload documents

   • Passport photo page, profile photo, flight ticket, address + postal code.

   • Important: the address determines which Immigration Office will handle your case.

4. Pay the fee

   • Online via credit card.

5. Wait

   • Status: “Waiting Verification” → later “Pending”.

6. Receive appointment

   • Immigration Office, date, time.

7. Prepare for the appointment

   • Bring your passport + appointment confirmation, dress appropriately.

8. At the appointment

   • Check in at reception.

   • Get your waiting ticket and wait to be called.

   • Complete biometrics (photo, fingerprints, questions).

9. After the appointment

   • Take your passport back. Processing takes a few days.

10. Done

    • The final decision (approved or rejected) will arrive by email within a few days.

There is no fully online extension anymore.

However, you must visit the Immigration Office once for mandatory data verification, including:

• Photo (biometrics)

• Fingerprints

• Short verification check

All other steps are handled digitally by us.

No, pick-up is not included.

You need to organize your own transport (scooter, car, taxi, ride-hailing service) to the immigration office for your photo and fingerprints appointment. We will inform you about the exact date and time of your appointment as soon as it is scheduled by immigration.

Please make sure you can be available on that day and plan enough time for the visit.

Yes. You should follow a proper dress code when visiting Immigration for your extension appointment.
We strongly recommend wearing:

• closed shoes

• long trousers

• a top that covers your shoulders

There have been cases where people were denied entry at Immigration because they were not dressed appropriately. Dressing properly helps ensure a smooth appointment.

In most cases, the appointment can be completed in around 30 minutes, including biometrics (photo, fingerprints) and data verification.

We always try to schedule your visit at a time with minimal waiting time. However, waiting times at Immigration depend on the daily workload, national holidays, system delays, or internal queues.

In some cases, the visit can take longer than expected, so we recommend planning extra buffer time.

You can pay for our visa services in many international currencies. We currently accept the following:

Accepted currencies:

• AUD – Australian Dollar

• BRL – Brazilian Real

• CAD – Canadian Dollar

• CHF – Swiss Franc

• CNY – Chinese Yuan

• CZK – Czech Koruna

• DKK – Danish Krone

• EUR – Euro

• GBP – British Pound

• HKD – Hong Kong Dollar

• IDR – Indonesian Rupiah

• INR – Indian Rupee

• JPY – Japanese Yen

• MXN – Mexican Peso

• MYR – Malaysian Ringgit

• NOK – Norwegian Krone

• NZD – New Zealand Dollar

• PHP – Philippine Peso

• PLN – Polish Zloty

• RON – Romanian Leu

• SEK – Swedish Krona

• SGD – Singapore Dollar

• THB – Thai Baht

• CUBA – Turkish Lira

• TWD – Taiwan Dollar

• USD – US Dollar

If your currency is not listed here, please contact us — we will check if it can be added or provide an alternative payment method.

We offer several convenient payment methods, including:

• Credit card

• Debit card

• Apple Pay

• Google Pay

• Bank transfer

• Crypto payments

Please note: Some payment providers may charge additional transaction fees.

The Payment must be completed before we can process or issue your visa. Once your payment is successful, you will immediately receive access to the application form.

If you have any issues with your payment, please contact our support team so we can help.

Payment is required before we can give you access to the application form dan before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission.

Payment options

You can pay directly at checkout using:

• Debit card

• Credit card

• Apple Pay / Google Pay

• Crypto payments

• Bank transfer

Bank transfers

Bank transfers may take a few days to appear in our account.
To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.

Visa Refund

You will receive a full refund if you cancel your order before we upload your data to the immigration system.

However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case.

Extension

If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started).

If we already started the extension process, no refund is possible anymore.