Can I get a refund if my visa application is rejected?
If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if…
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FAQ Product: Spouse KITAP Indonesia
Can I get a refund if I cancel my order?
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been…
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Will I receive a refund if I am denied entry by immigration or the airline?
If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund. Common issues include: Passport validity of less than 6 months No empty…
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What are the entry requirements for Indonesia?
Here are the current entry requirements for entering Indonesia (including Bali): 1. Passport (very important) To enter Indonesia, you need a passport or a valid travel document (temporary…
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What items are considered restricted or prohibited in Indonesia?
Indonesia distinguishes between prohibited items (not allowed at all) and restricted items (allowed only under specific conditions, limits, or with a declaration). 🚫 Prohibited items (not allowed under…
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What are the duty-free allowances for travellers entering Indonesia?
When entering Indonesia, travellers are allowed to bring certain goods duty-free, up to the limits set by Indonesian Customs. 1. Personal goods You may bring personal items with…
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Can I submit documents for the application later?
Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email.…
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Can I purchase multiple visas within one order?
Yes. You can purchase multiple visas in one order. Simply add all visas, whether they are the same visa type or different types, to your shopping cart and…
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Can Family Spouse KITAS /KITAP holders work in Indonesia?
In some cases, Family Spouse KITAS holders may be eligible to work in Indonesia, but this is subject to immigration regulations and specific conditions. Additional work permits (IMTA)…
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