Can I get a refund if I cancel my order?

Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been…

1 min read Tuesday, 3 March 2026

What are the duty-free allowances for travellers entering Indonesia?

When entering Indonesia, travellers are allowed to bring certain goods duty-free, up to the limits set by Indonesian Customs. 1. Personal goods You may bring personal items with…

1 min read Wednesday, 16 July 2025

My visa has expired. What can I do?

If your visa has already expired, you must expect to pay an overstay fine of 1,000,000 IDR per person per day. The fine must be paid in cash…

1 min read Thursday, 3 July 2025

Can I submit documents for the application later?

Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email.…

1 min read Tuesday, 21 January 2025

Can KITAS holders change their immigration status or apply for different types of visas while in Indonesia?

Yes, in some cases it is possible — but it depends on the visa type and immigration approval.Changing your immigration status while in Indonesia requires following specific procedures,…