Can I get a refund if my visa application is rejected?
If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if…
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FAQ Product: Exhibition Visa Indonesia (C11)
Can I get a refund if I cancel my order?
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been…
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Will I receive a refund if I am denied entry by immigration or the airline?
If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund. Common issues include: Passport validity of less than 6 months No empty…
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Does the B211A visa still exist?
No, the B211A visa no longer exists in its previous form. Indonesian Immigration has restructured the visa system and divided the former B211A category into several specific visa…
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What are the entry requirements for Indonesia?
Here are the current entry requirements for entering Indonesia (including Bali): 1. Passport (very important) To enter Indonesia, you need a passport or a valid travel document (temporary…
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Can I still change my information on the Arrival Card if I have made a mistake?
Yes, you can change your information as long as the QR code has not been scanned at Immigration. If you completed the Arrival Card yourself Simply fill out…
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What are the consequences of not completing the arrival card (customs declaration)?
If you do not complete the All Indonesia Arrival Card (customs declaration), you may face: Delays at Immigration and Customs Fines (in cases of undeclared restricted items) Confiscation…
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Do I need to fill out the Arrival Card (includes customs + health form) before entering Indonesia?
Yes. Completing the All Indonesia Arrival Card, which includes the customs declaration and health form, is mandatory for all travelers entering Indonesia. The Arrival Card can be filled…
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What items are considered restricted or prohibited in Indonesia?
Indonesia distinguishes between prohibited items (not allowed at all) and restricted items (allowed only under specific conditions, limits, or with a declaration). 🚫 Prohibited items (not allowed under…
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