Can I get a refund if my visa application is rejected?

If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if…

1 min read Tuesday, 3 March 2026

Can I get a refund if I cancel my order?

Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been…

1 min read Tuesday, 3 March 2026

Will I receive a refund if I am denied entry by immigration or the airline?

If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund. Common issues include: Passport validity of less than 6 months No empty…

1 min read Tuesday, 3 March 2026

What are the entry requirements for Indonesia?

Here are the current entry requirements for entering Indonesia (including Bali): 1. Passport (very important) To enter Indonesia, you need a passport or a valid travel document (temporary…

2 min read Thursday, 16 October 2025

Can I still change my information on the Arrival Card if I have made a mistake?

Yes, you can change your information as long as the QR code has not been scanned at Immigration. If you completed the Arrival Card yourself Simply fill out…