Can I install or transfer the eSIM to multiple devices?
No, each eSIM can only be installed once and is tied to the first device it’s activated on.
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FAQ Category: General
General FAQ
Can I make calls or send SMS with my eSIM?
Our eSIM is data-only, but you can use apps like WhatsApp, FaceTime, or Telegram for calls and messages.
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What happens if I reset my phone or delete the eSIM?
If you delete the eSIM or reset your device, it cannot be restored. You’ll need to purchase a new eSIM.
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What are the entry requirements for Indonesia?
Here are the current entry requirements for entering Indonesia (including Bali): 1. Passport (very important) To enter Indonesia, you need a passport or a valid travel document (temporary…
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What is the main difference between Permata, CIMB Niaga, and Bank Mega?
CIMB Niaga offers a soft token (approval via mobile app) while Permata and Bank Mega only offer a Hard Token.
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How long does it take to open a bank account in Indonesia?
Typically 1–5 business days, depending on the bank and document readiness. For CIMB Niaga, it takes about three working days to set up the bank account. For the…
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What if I want to open a bank account at another bank not mentioned by you?
If you want to open a bank account with a specific bank of your choice, such as BCA, Mandiri, Danamon, BNI, BRI, etc., please contact us and we…
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Can I pay with QRIS when I have an Indonesian bank account?
Yes, once you open an Indonesian bank account, you can make seamless payments via QRIS anywhere in Indonesia.
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Can I open a bank account while I’m not in Indonesia?
We can begin the application process, but you will need to sign in person to complete it. Our service helps you prepare the documents and pre-approve remotely.
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